Complaints

This profile includes complaints for Pine Ridge Day Camp and Equestrian Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pine Ridge Day Camp and Equestrian Center has 2 locations, listed below.

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  Pine Ridge Day Camp and Equestrian Center

  113 Pine Hill Dr Somerville, AL 35670-3405

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  Pine Ridge Day Camp and Equestrian Center

  PO Box 2091 Decatur, AL 35602-2091

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $236.40 for my son for a week of camp on April 17. Unbeknownst to me there was a balance due of $17.20. I was never notified. It was upsetting because at first I thought they cashed the check I sent and didnt credit my account. A month later, I get a notice that my balance wasnt paid by the deadline, and my sons spot isnt secure. I was already uncomfortable because of a previous error in the registration handling, and in the difficulty of getting clear communication. One of the issues was unclear communication about the pickup and drop off location. This was my first time signing up and made me feel uncomfortable. Another camp my son is attending is even doing an orientation. The communication is noticeably better. Anyway, after I received the late notice, I decided to cancel and requested my money back. I just didnt feel comfortable sending my child to a place that seemed less than organized and caring. Now I am repeatedly being told they cant return my money yet because they are switching systems and it will be a few days. They said they would let me know when the check is in the mail. I have now been told the same thing a second time with no answer as to when they can return the money. I need my money refunded and within a reasonable time period. As of this morning, they cant give me an answer.

  Business Response

  Date: 05/28/2024

  Tell us why here...On March 2, 2024 at 9:45 PM, *********************** registered her child to attend one week of summer camp at ************************************. Pine Ridge offered her a 40% financial assistance package, which brought the total cost for one week of camp to $253.60. Pine Ridge received a check from ****** for the partial amount of $236.40. All payments were due on May 10, and our registration software sent an automated message to all registrants with an outstanding balance on May 13 informing them of their remaining balance and explaining how to complete their payment. At 11:31 am on May 13, ****** responded to the automated email stating she believed she mailed a check and would check when she got home. At 8:40 pm on May 13, ****** replied again to the email confirming that the check for the balance of $236.40 was sent. Again at 9:07 pm on May 13, ****** replied to the email confirming that the payment was cashed and stated that her bank would be holding a three-way call between themselves, ******, and the Pine Ridge Camp Director,*******************. ******************* was training staff on May 13 and did not respond to ******* emails until 6:55 am on May 14. In her response, ***** informed ****** that she did pay $236.40 of the total balance and had a remaining balance of $17.20.***** explained that this is what caused her to receive the automated email. On May 14 at 7:12 am, ****** requested an invoice for the $17.20 balance that was due, which ***** provided via email at 7:47 am. At 7:50 pm, ****** replied expressing her displeasure, and requested a refund. At 7:12 am on May 15, ***** agreed to cancel her childs registration and refund the $236.40 previously sent. She also let ****** know that the companys accounting system was being switched over, and she would not be able to cut the check for a few days but would let her know when the check was mailed. The accounting system had begun moving from ************ to Business Central in April and was not able to process payments during the switch. On May 17 at 8:47 pm, ****** asked when the money would be refunded. On May 20 at 8:15 am, ***** reminded her that they are currently unable to issue checks, but will let her know when the check has been mailed. At 8:24 am, ****** requested a firm date. We were in the final stages of testing the system and told her the check would be mailed no later than May 24, 2024. Check #***** was issued and mailed on May 21 for the amount of $236.40.