We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tractor Dealers

Broadhead Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new tractor from Broadhead equipment on 6/6/24. Tractor only has 17hrs.. under warranty.. they refuse to fix tractor.. tractor has a parts and labor warranty on tractor... they said load it on trailer or call a roll back and bring it to them.. tractor won't start and roll back can't load with emplaments on tractor.. its brand new..

    Business Response

    Date: 10/16/2024

    Mr. ****************** a Kioti package in June this year and called us after we left on the delivery day that the blinkers and the horn didn't work. We came out for free to replace the fuse that had blown since we want everyone to have a good experience getting their new Kioti. On October 5th, he called us and said that the tractor wouldn't start and was showing codes. I stated on the phone that for us to read those specific codes, we would have to plug into it. Warranty covers diagnostics, parts, and labor, but either the call dropped or Mr. ****** hung up before I could give him his options. We spoke again and we told him that he could either bring it to us or we could have someone pick it up for a small fee.Kioti only covers warranty expenses for parts and labor so any travel time or pickup would have to be charged. Mr. ****** refused to pay for his tractor to be picked up. On October 7th we spoke to Mr. ****** again to line up a pickup of his tractor and he stated that he had already fixed it by replacing the starter and requested that we pay for his new starter. Warranty will only pay for parts if they are OEM and installed by the dealer. We would love to have the opportunity to fix his tractor the correct way under warranty but he is refusing to speak with us to get it picked up. 

Broadhead Equipment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.