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Business Profile

Storage Units

IStorage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a Storage unit from IStorage for 4 years, always paid in time, returned it in perfect condition on April 26, 2024 IStorage refuses to return my security deposit of $25.00 or even tell me why not.

    Business Response

    Date: 01/02/2025

    Amount of $25.00 was refunded on 8/7/2024. Check # ********** to ****** ******* ***********************************************

    Customer Answer

    Date: 01/04/2025

    No **** I did receive a check from IStorage but not back in August but just a few days ago on December 28, 2024.  8 (eight) months after I moved out from their location on April 26, 2024.
    And, yes **** it took 240 days, many e-mails, phone calls, certified mail, a Judgment against them from the Limestone County Small Claims Court on October 29, 2024, a complaint to the BBB and 2 federal agencies for IStorage to return my deposit.
    I believe that IStorage had ample and sufficient time to do what was right.
    I appreciate what the BBB does, and I believe that the BBB is a great tool for consumers as well as businesses alike. and I would like for my complaint as well as IStorage answers to be posted and available so I can share my experience with IStorage and maybe it can be helpful to someone.
    Thank you very much.
    ****** *******

    Customer Answer

    Date: 01/07/2025

     
    Complaint: 22657291

    I am rejecting this response because:  Date Sent: 1/4/2025 1:09:26 PM
    No **** I did receive a check from IStorage but not back in August but just a few days ago on December 28, 2024.  8 (eight) months after I moved out from their location on April 26, 2024.
    And, yes **** it took 240 days, many e-mails, phone calls, certified mail, a Judgment against them from the Limestone County Small Claims Court on October 29, 2024, a complaint to the BBB and 2 federal agencies for IStorage to return my deposit.
    I believe that IStorage had ample and sufficient time to do what was right.
    I appreciate what the BBB does, and I believe that the BBB is a great tool for consumers as well as businesses alike. and I would like for my complaint as well as IStorage answers to be posted and available so I can share my experience with IStorage and maybe it can be helpful to someone.
    Thank you very much.
    ****** *******

    Sincerely,

    ****** *******

IStorage is NOT a BBB Accredited Business.

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