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Business Profile

Storage Units

Midgard Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage unit from this business for only a couple of days and then went back to access it and the garage door was stuck shut along with the lock. I had to have 2 deputies come and help me because no locksmith would help. We finally got it open and the company said they would give me a refund for approximately $95 (*****, the manager) said this, but a **** told me it would take 30 days to get the refund which would have been past the time to dispute the refund. The deputies told me to leave the lock off since I think someone put WD40 on the lock making it malfunction. I think someone put their things in my unit because I got an email from them indicating this. I want a full refund, which they charged me approximately $130. I disputed the transaction with my bank and they took back the money. I displeased with the bank and Midgard Self Storage and I want a full refund. It also looked like there was roof damage and possibly a leaky roof in that unit prior to me moving into that unit and I feel like they purposely gave me that unit.

    Business Response

    Date: 01/04/2024

    1-4-2024 

     

    At Midgard Self Storage, we take pride in providing our customers with the best possible experience and we attempt to be flexible with them in any way that is feasible for our business. Such was the case in this instance. When this customer reached out to us seeking to break her lease contract and vacate early, we went out of our way to help her even though we ordinarily require a 30-day vacate notice.

     

    We waived the 30-day vacate notice, prorated the rent, and refunded the unused rent in an effort to assist the customer. Instead of acknowledging that we chose not to hold her to the lease agreement that she signed and charge her the full amount of what we were owed, she began complaining that she wanted a larger refund. She also began making a variety of random and unverifiable claims against us to support her argument for a larger refund.

     

    While this BBB complaint was levied as an example of failure to provide excellent customer service on our part, it, in fact, proves the opposite. It demonstrates our actions in voiding a contract and deciding not to charge the full amount we were lawfully allowed to in order to help a customer. We have gone above and beyond to assist this customer when we were under no obligation to do so, and there is no further action we feel is necessary.

     

    Thanks,

Midgard Self Storage is NOT a BBB Accredited Business.

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