We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Repossession Services

Professional Locate and Recovery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To make a long story short, I'll give a brief summary of my encounter with this company. So, due to some issues beyond our control, we had some issues with a vehicle that caused a dispute between us and the finance company. So, the vehicle was repossessed by this company, Professional Locate and Recovery. The day after the repossession, my wife and I made an appointment to collect our personal property from the vehicle at the lot. While retrieving our items, we discovered that my wife's handgun was missing from the glove box. I immediately asked for the manager and we called the police to file a report. The manager never came out to speak with us, so we filed the report with the police when they arrived and we left. So, the next day, I called and asked for the manager since she refused to speak to us at the lot. The manager was very defensive and claimed that her driver would never take something that didn't belong to him. She acted very sarcastic and immature and at one point even asked "do you want me to go buy you a $100 gun?". The interaction was not professionally handled but was instead turned into a big joke by this company. Of course, it appears that the driver has lied and made claims to his boss in order to slander my name and excuse his company's lack of ethics. Unless the firearm eventually is sold to a **** shop or used in a crime, we might never find it, but the public should be aware of this problem. This company has terrible reviews online about employees stealing personal property from the vehicles they repossessed, so this unethical practice is not a surprise but the managers lack of respect for the public is disturbing.

    Business Response

    Date: 06/03/2025

    This guy attempted to beat my agent up, filed false police reports and lied with video evidence showing he was lying.  

     

    Have a great day!

     

Professional Locate and Recovery, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.