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Business Profile

Monuments

Shelby's Memorials

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shelby's Memorials's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2022, I paid cash in full for a headstone, foot marker with 2 vases.The turnaround time was 2-3 months. I have followed up, by phone several times and there is ALWAYS an excuse of why the product has not been received. I'm told that the supplier is sick or someone else involved is. The owner stated, "we are doing the best we can". When I was placing the order, another customer on the phone was complaining that it had been 2 years and they still had not received their order. And she told them the same. I have stopped by several times and the owner has not been there for any update. The communication has been slim since the order was placed. It is November and I still do not have the order. I'm seeking a full refund, if the order is not FULLY INSTALLED by Wednesday Nov. 23rd.

      Business Response

      Date: 11/17/2022

      I have been in the monument business for 30 years.  The supplier of my stones, like other businesses have run into the problem of obtaining materials and workers in a timely manner as of the last 2 years.

      The contract with *************** stated 4 to 5 month delivery but did not receive during that time.  In response to her letter I am paying several hundred dollars extra to get her stone delivered on Nov. 18th by a private carrier.

      It is very frustrating to me  to not be able to receive my orders in a timely manner for my customers.  I have to depend on my suppliers and they have so much business since Covid they are unable to meet a delivery deadline also.

      I am making every effort possible to take care of this customer.  If you need any additional information, please contact me.   ************************  2952175214.

    Shelby's Memorials is NOT a BBB Accredited Business.

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