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Business Profile

Plumbing and Heating

Bones Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

This profile includes complaints for Bones Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bones Plumbing has 2 locations, listed below.

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    • Bones Plumbing

      310 County Road 229 Thorsby, AL 35171

    • Bones Plumbing

      190 County Road 412 Clanton, AL 35045-8106

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/9/24, my husband reached out to a gentleman who had previously performed septic work at our home in January 2024. We asked him to provide us with a copy of his business license and proof of being bonded and insured. After he sent us the documents, upon review, we decided to hire him to repair our outside septic pump. 5/17/24, Mr. ******************** arrived at our home to survey the issue and informed us what the problem was and left to go purchase the part he needed to repair our pump. When he returned to our home to start the repairs, he cut the internet and phone line, in which we had to pay to get repaired. After he completed the septic job, he assured us that all was well, so we paid him for his services, he gave us a receipt, and then he left. Three days later, we noticed standing water in the front of our yard and a sewage smell where he was supposed to repair the septic pump. We contacted him, and he informed us that he was out of town and could only come back out to service our pump the following week which would have been 5/30/24. On 5/29/24, he contacted us to cancel our appointment stating that he had an emergency family problem. Mr. ******************** sent his assistant to our home on 6/4/24 who stated that we now may need to repair the septic lines. He stated that to check the lines, he would have to obtain a camera and, dig up the area he was in, and run the camera to give us an accurate diagnosis. He informed us that the cost for this was estimated at an additional cost of $1500 outside of the $1300 that we had already paid him. We reached out to the Jefferson County *********** and spoke with an inspector who informed us that he would come to our home to check the lines. Once the inspector arrived, he surveyed the area and told us that the pump that Mr. ******************** used was a cheap inadequate pump for what we needed for our home. We had to end up contacting another company along with the health inspector to let us know that Bones Plumbing installed the wrong pump.

    • Initial Complaint

      Date:10/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** was hired to do a plumbing job. He was paid $400 deposit and next day paid $450 to complete the job. He was also hired to install a water softener for a well, paid in full for water softener and labor $2500.To date he has not completed the first initial job. He started the job on June 28,23. He stated on text message dated 8/14/23 that he would be sending us a refund in money order form with tracking. As of today October 13, 23 he has not sent the refund or finished a job he was paid to do. Stated he recieved hostile messages and our taped messages with witnesses only states to call us. He has our numbers blocked and his social media page has us blocked. He now has several numbers ************ and ************

      Customer Answer

      Date: 11/02/2023

      My address is 

      *************************************************************

      email address is 

      ******************

      Customer Answer

      Date: 11/03/2023

      ******* and ***********************

      190 Co Rd 412

      Clanyon, *************

      **********************************************

    Bones Plumbing is NOT a BBB Accredited Business.

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