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Business Profile

Electric Companies

Joe Wheeler EMC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved out of our house at **********************************************, last Sept. 3rd. The house has been empty since then. Our electric bills have been higher now that the house is empty than when we were living there. Here are the payments made to Joe Wheeler EMC:

    Business Response

    Date: 04/22/2025

    Member contacted Joe Wheeler EMC on 12/17/24, 12/30/24, and 1/2/25. Daily and hourly usage reports were provided. The Joe Wheeler EMC customer service representatives went over the usage reports, offered things to check inside the home, and offered a meter test. The meter test charge is $30 if the meter test accurate. The meter test charge is waived if the meter test results reports a +/> 2% or ****** 2% inaccuracy. The customer declined the meter test. ********************** does not price *****. Each member is billed based on the amount of usage that is recorded on their meter monthly. Please see attached correspondence provided to the member. 

  • Initial Complaint

    Date:03/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is only two people that live in the house. It is a 1300 sf house. This winter we keep the thermostat set at ***** degrees. The bill for 11-21-24 to 12-21-24 was over $300.00. The last bill 12-21-24 to 1-21-25 is $377.84. There is no way our bill should be this high. There is no way they are not price gouging. They are price gouging.

    Business Response

    Date: 03/17/2025

    I'm sorry for the late response. I was out of the office last week until Friday, March 14th. I called Mr. ****** Friday at 11:34 AM, but was unable to reach me. He has not returned my call to date. We do not have any notes on his account where he attempted to contact us prior to filing a complaint with the BBB. I called him to discuss his bill and to offer a meter test and/or have our meter technician meet him at his property to do some voltage checks to see if we can determine if there is a problem. I can't offer a resolution without speaking to Mr. ******* Joe Wheeler EMC does not price *****. Each member is billed based on the amount of usage that is recorded on their meter monthly. Please ask Mr. ****** to contact me at *************** Thank you...***** *******, Director of Customer Service  

Joe Wheeler EMC is BBB Accredited.

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