Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in december our home had the mine water pipe burst causeing damage to my kitchen and bathroom floor i was in need of a contractor collins contracting had done roof work for me in the past so i thought they would be good for this job we agreed that i would buy the material and he would work we had no water and and was living with my mother so he tryed to fix the plumming first and left a leak he came back 3 weeks later pulling the floor and cabniets out of the kitchen and fixed the leak but we still had no water he told us to get a ******* and have the water fixed before he did the floor so we did he put new floor joists in both rooms not telling us why we came home to find the kitchen floor a wreck with tears everywhere they also put a cut in our hardwood floor with a saw so needless to say we had to redo the whole thing with a new contractor

  Business Response

  Date: 03/08/2023

  3-8-2023   This email is in response to a complaint about our business, Collins Contracting. First, I would like to apologize for our delayed response. 

  
  

  This customer filed a complaint three weeks after services were performed. She did reach out to us with a complaint but her concerns were different than what she filed with the BBB. 

  
  On the day the project was finished, the customer showed her appreciation and told us she was more than happy with the completed job. She later called and complained of issues with the baseboards, tears in the kitchen floor and cut in the dining room floor. The customer was offered to have the kitchen floor redone, and she declined.  

  
  The customer was fully aware that the floor joists would be replaced. She was given a materials list, as she was the one purchasing the materials. 

  
  No materials were cut inside the home with our saws. Also, our saws have a safety guard on them to prevent unwanted cuts from happening. 

  
  The customer was asked what we could do to make things right with her and she responded nothing.

  
  I do not feel that a refund is warranted because the customer was aware of the work being done and purchased the materials for the work. The customer also declined our offer to come look at the complaints she expressed and repair what was needed. 

  
  I will provide before and after pictures of the project.  I will also provide pictures of text conversations with the customer. 

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19457746
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/09/2023

  I sent receipts of Mr ******** and another ******/Contractor who fixed his mess after he left I also sent pics of the damage I fill I need a refund for the floor and haveing to put a new one down the last time I talked to him was February 8 I have had no contact with him since then 

  Business Response

  Date: 03/21/2023

  3-21-2023  The issues the plumber fixed was not issues due to our mess. The issues were due to having plumbing that froze and busted in the freezing temps we had in December. Collins Contracting fixed what we could to save her money and the customer was told she would need to call a plumber because the job was more than we were comfortable doing. We offered to come and look at the damage ********************* was claiming to her floors and she declined. We are lead to believe the damage happened from someone else she had working in the house and the blame is being placed on us. We will not be issuing a refund. --

   
  

  ****** Collins

  Collins Contracting

  **************