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Business Profile

Hauling Contractors

Terry Equipment Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I ordered slag for my driveway from this business Terry Equipment in *******. After choosing the type I wanted and getting a quote for it, they delivered and dumped the wrong material. I understand mistakes happen. But after explaining the issue to the owner, he accused me of wanting free gravel. He cussed and offered to come out and spread the wrong material. I explained to him that wasn't an option with my situation and he offered no other solution or refund. Simply wrong and I'm speechless. The company office simply had a miscommunication with their dispatch. I understand mistakes happen, however the consumer should not be liable for mistakes made by the company. The owner offered no solution that was reasonable or sensible.

    Business Response

    Date: 08/16/2024

    Responding to the complaint made by ********************, there have been several false accusations made. ******************** called our office in ******* on 7/29 and told our receptionist the following - "He needs 2 loads of slag for his driveway, not sure what it's called, just driveway slag." The receptionist then spoke with dispatch and he agreed that the slag requested for driveways is crusher run slag. We have been in the industry of aggregate/dirt/sand for over 40 years and this is what we recommend  to all customers for driveways. We completed the delivery on 7/31/24 where we brought out 2 separate truck loads of slag. ******************** was present at time of delivery and dumping of both trucks. If there was an issue with the material he could have refused the delivery. He did not say a word about it. He waited until after both trucks had left the premises to decide he wanted a different product. He has continuously harassed/slandered us on social media & ******* He also came into our office and requested a refund. The owner met with him in the front lobby to let him know we cant refund a delivery, but would come at no cost and spread the material for him. ******************** refused to accept the offer and became irritated and loud. He was asked to leave the premises. There was no cussing. We have security footage of the encounter. If ******************** does not cease the harassment/slander & remove all slander from social media and ****** we will be taking legal action.

    Customer Answer

    Date: 08/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************

Terry Equipment Company is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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