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Business Profile

Funeral Homes

Memory Chapel Funeral Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Homes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** had been sending invitations to seminars about their services to my mother. I has called them to let them know we are No longer interested in their services or attending their seminars. They continue to call my mother harassing her. I had told them serveral times to stop calling. Then they directed their services to me. **************** had different ones calling for me, when I had already told them we are not interested in their services. They called me, harassing me again today. **************** continues to harassing me and my mother about their services. We have their number on the caller I D. No Means No. We just want to be left alone.

    Business Response

    Date: 12/18/2024

    Thank you for bringing your concerns to our attention regarding the frequency of our communications. We sincerely apologize for any inconvenience this may have caused.

    We understand the importance of respecting individuals preferences, and we are actively taking steps to address this matter. Your information has been flagged for immediate removal from our mailing and call lists. Additionally, we are enhancing our processes to ensure compliance with best practices and to avoid similar issues in the future.

    We deeply regret any frustration this situation may have caused and appreciate your patience as we resolve the matter. 

    Customer Answer

    Date: 12/20/2024

    Hello, concerning complaint # ********
    Memory Chapel Funeral home. My mom and I still received calls and letters this week. I am not
    Satisfied with their reply.

    I believe the harassment will continue. If my mother and I have not received a letter or calls from Memory Chapel Funeral Home one year from now, then this complaint may be closed. Otherwise, I will file another complaint with BBB starting in 2025.

    Thank you,
    ***** ******

Memory Chapel Funeral Home is NOT a BBB Accredited Business.

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