Reviews

This profile includes reviews for Tuscaloosa Hyundai, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tuscaloosa Hyundai, Inc.

  3831 Hargrove Rd E Tuscaloosa, AL 35405-3423

  
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  Tuscaloosa Hyundai, Inc.

  110 15th St Tuscaloosa, AL 35401-3521

  

Review Details

• Review fromCollena R

  Date: 05/26/2024

  1 star
  Avoid this shop at all costs! They are dishonest, unprofessional, and display abusive, misogynistic behavior. Questioning their diagnosis leads to hostile responses, and your car will likely have new issues when you leave. Document everything with photos and videos as they misrepresent the condition of your car. Their staff is poorly trained, offers no loaner cars, and lacks basic customer service skills.Here's my experience: On my way to work, my car was acting up, so I went to this dealership near my job instead of my usual one. Initially, they seemed helpful, but things quickly went downhill. After a questionable diagnosis, I contacted Hyundai Motor America (HMA), who confirmed the part should be covered. Despite multiple attempts, the dealership ignored my calls and only sent a repair link for over $1700.When I asked for specifics, ***** admitted she didn't know because she didn't talk to the mechanics. The service manager, *****, became aggressive, yelling at me over the phone. Despite HMA's involvement, they tried to charge me for storage fees and additional repairs.I eventually spoke with ***************************, the executive manager, who was unhelpful and dismissive. After paying for the repairs, I immediately had new issues. My new tire was flat, and the car struggled to change gears. ******, another employee, yelled at me to "shut up and be a good little girl" and threatened to call the police and drag me outside when I questioned the warranty coverage.The staff's abusive behavior, including *****'s and ******** threats, made me feel unsafe. They even tried to blackball me from other dealerships. My car was returned in poor condition, dirty, with gel all over the rim. Despite my complaints, HMA offered no resolution.This dealership is a nightmare, and previous reviews corroborate my experience. They need new management and better training. Avoid them if you value your safety and sanity.
  

  Tuscaloosa Hyundai, Inc.

  Date: 06/12/2024

  Due to this vehicle being in service for a little over 2 years with ****** miles, the service manager had the shop ******* dispatch the vehicle to be diagnosed as soon as possible. *** repair order was written up on Friday 3/29/24 at approximately 8:24 am. At approximately 11:53 am on Friday 3/29/24 the vehicle was diagnosed on the same day because we were trying to help the customer by putting her vehicle in front of over 45 other vehicles. Typically, this would have taken about 2 weeks to get diagnosed due to the volume of repairs at this time. At 12:29 pm on 3/29/24 the estimate for repairs was sent to the customer along with inspection results and recommendations. On 4/1/24 we asked the customer for an update on the approval of repairs. On 4/3/24 at 7:23 am we sent the quote to her again to attempt another follow up on approval, and the customer responded with, "Hello as stated multiple times, Hyundai customer service has told me my car is covered under warranty. My case has been escalated and the case manager will give the dealership a call." At 6:12 pm on 4/3/24 Tuscaloosa Hyundai responded to owner with, *** part that the vehicle needs in not under warranty. Please let us know what to do. Do you approve for Tuscaloosa Hyundai to replace radiator at ********************************* out of pocket expense at your cost of $1751.14? At 6:25 p, on 4/3/24 owner replied back, I do not approve of any out of pocket expenses as customer service informed me the service I inquired about was covered. I have told *****, your service manager, that customer service will be in contact with him. I have contacted my lawyer. Please refer to ***** regarding my messages. From April 3rd through April 9th there were many text messages, emails, and phone calls attempting to communicate with Hyundai case manager. On April 9th at 7:19 am we reminded the customer that storage fees would be applied during the waiting period of approval or denial of the repairs. After receiving this message, *********************** sent the service manager a text stating she had been switched to 3 different case managers. She stated she had not received a call back from the previous two. She stated she will not be responsible for storage fees as she was waiting on HMA to give us a call. She provided a phone number if we would like to call the case manager. On 4/11/24 at 8:20 am Tuscaloosa Hyundai asked customer via text message, Good morning just checking to see what you are going to do about the Palisade? *** customer responded that they were still working with customer care case manager at ********************** Motor America to try to get Hyundai to approve the repairs. This went on until April 15th at which time the customer asked for a credit option and we connect her to Sunbit for credit approval. On 4/17/24 at 1:30 pm the customer approved the radiator replacement as customer pay. We ordered the part at this point and have an estimated time of completion of 4/22/24. On 4/18/24 we alerted the customer that her vehicle was ready for pickup. On 4/18/24 the customer responded that she would have to make arrangements as she was not prepared to pick up until Monday. On 4/23/24 Tuscaloosa Hyundai sent our shuttle service to ******* ****** services **** to pick up *********************** and bring her to retrieve her vehicle. We at Tuscaloosa Hyundai went above and beyond to attempt to help *********************** get her vehicle repaired asap. *** service manager went so far as to call Fidelity Warranty because He knew she had bought the vehicle at ******* and thought she may have coverage there. *** radiator was out of factory coverage by time and miles. *** part is covered for 60 months and ***** miles whichever comes first. At the time the repair was needed the vehicle had ****** miles. We were not dishonest, nor unprofessional, and we did not display abusive or misogynistic behavior. *** diagnosis on her vehicle was detected by our factory trained master certified technician. ***re was not a hostile response given for diagnosis. *** vehicle was driven on multiple test drives for a total of 6 miles after the repairs were complete. We offer rental vehicles when the vehicle is out of warranty. We offer loaner vehicles when the vehicle is being repaired under manufacture warranty. After she picked up her vehicle, she came back 606 miles and 7 days later with a cut in the sidewall of her tire. Her new tire had been damaged somehow during her last7 days of possession. We only charged her $128 for the new tire when the actual cost should have been about $279 plus tax. *** service manager personally drove her vehicle 3 miles and the vehicle did not struggle to change gears. *********************** was cursing our employees and she was asked to stop doing that or she would be asked to leave. She continued to curse so the service manager told her if she didnt stop, we would be forced to call the police and have her escorted out. We did contact the service manager at the selling dealer because *********************** stated she would be going there. *** communication had with the selling dealer was merely to give the information we knew about the repairs that had been made at Tuscaloosa Hyundai. I, *****************************, spoke with *********************** and I was not dismissive of her complaints at all. I listened and responded intently to every question *********************** had. Unfortunately, the radiator was not covered under warranty. Unfortunately, her tire was somehow damaged while in her possession. But we did try to help her the best we could considering her circumstances.

• Review fromDee L

  Date: 05/19/2023

  1 star
  Took my car for post-accident repairs. Towards the end, staff became lazy & dishonest about completion date. This behavior resulted in my rental coverage depleting under my insurance. If I could give zero stars, I would.

• Review fromBlake D

  Date: 10/01/2022

  1 star
  In short, I was traveling when my Elantra started acting up. Took it to this dealership. They initially told me that I needed a new engine. I was stunned as this is a 2015 with low mileage that is regularly serviced. I told them to keep searching and took a rental home. Friends who know cars said it was too early for them to suggest such an expensive repair. When I called back, their recommendation still stood. I told them that a friend had questions about the diagnostics. Suddenly, I was told that I didn't need a new engine, but that the last place I got an oil change from had filled it too high and put the wrong filter in there. They gave the car a new oil change and said it was ready. Got my car and came back home. The place that had done the previous oil change reasonably argued that if that had been true, I would have had issues immediately upon leaving the shop, not several months later. I asked other shops and they confirmed that the botched oil change story simply isn't possible.
  I argued that I deserved a refund and accommodations for another dealership to inspect my vehicle. At first, they were respectful, but became defensive and unprofessional when I began asking tough questions, such as the specifics of the diagnostics and the fact that their theory doesn't add up. They claimed that the oil filter issue is common. I responded that if this is actually the case, why wasn't that checked first before recommending a new engine? I was told at this point that the case was closed.
  I then filed a complaint through the BBB. They double-downed. In the last response from the dealership, they responded, "I do not want to receive any more feedback on this case." To be clear, I asked tough questions, but was never rude or hostile. Still not sure what happened with my car. In my experience, the service side of this dealership is profoundly unprofessional, either unethical or incompetent, and leaves much to be desired. My advice: stay away from this dealership!