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Business Profile

Womens Clothing

Nellie Mae Boutique
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order#****** with this business on January 7th, 2024 for a few clothing items. I read their return policy on their website stating they only refund for store credit, but I took a chance anyway. My mistake. The sweaters I received were ill fitting and poor quality and did not look the same in person as they did with editing on their website. I returned them by mail to the store at my own expense per their policy. I checked a couple of weeks later and saw a statement saying there was a credit on my account under that order. However, there are no details to actually use that credit and nowhere to put a credit in upon check out. I have reached out to the store for help a few times via the contact us page on their website and have gotten no response. So now I am coming here to maybe get a response, but if nothing else warn others not to waste their money on this inadequate business.

    Business Response

    Date: 03/15/2024

    Good afternoon,

    Thank you for bringing this matter to our attention. We sincerely apologize about the delayed response and any additional frustration this has caused to the client. for the customer's reach out attempt, there seemed to be a breakdown in technology with different access and some that are no longer with the company. We appreciate this being brought to our attention and have immediately fixed on our end to further prevent in the future when a guest reaches out on our website. When we did further investigation, an email and account credit was applied to the customer's account. I have attached two screenshots: Rise AI Refund Note and Contact information ( to confirm same client) and the Rise AI Refund ************* Stamp. An email is directly sent to the client automatically with our service with a custom code and instructions on how to use. The third attachment shows an example email for a client when they receive this email with instructions on how to use.

    For further information, please feel free to reach out to *********************************, Admin at *********************************** or ************.

    We take great pride in serving our community and certainly want to help aid in this matter. The customer is also being reached out to.

     

    Thank you!

    *********************************

    ***********************************

    ************

     

Nellie Mae Boutique is BBB Accredited.

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