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Business Profile

Electrician

Sentry Heating, Air, Plumbing, Electrical & Generators
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been having water issues in our crawl space for some time. A general contractor finally found the problem a week ago which was a leaking HVAC condensation line in our chimney. We have had a yearly maintenance contract with Sentry since 2014 and part of that agreement is that they are to flush the drain line each visit. They have clearly not done that or they would have seen the water was not exiting the drain line as it is supposed to do. This leak has been going on for so long it has caused rot on my floor joist. Sentry is refusing to acknowledge their neglience. I have tried to come to a resolution with the service manager but he has refused. They should have been flushing the line and then checking the line to ensure the water was exiting properly but again they have not done so. All I am asking is for Sentry to acknowledge their negligence and to cover the cost of the line repair only not the damage caused by them.

    Business Response

    Date: 09/25/2023

    Sentry has spoken with Mr. *** and addressed the issue at hand. We have reached a solution and Mr. *** is now satisfied with the outcome.

    Customer Answer

    Date: 09/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ***

Sentry Heating, Air, Plumbing, Electrical & Generators is BBB Accredited.

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