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Business Profile

Mortgage Broker

FirstBank Mortgage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for FirstBank Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FirstBank Mortgage has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • FirstBank Mortgage

      3500 Blue Lake Dr Ste 400 Vestavia, AL 35243-1981

    • FirstBank Mortgage

      3443 Colonnade Pkwy Birmingham, AL 35243-2356

    • FirstBank Mortgage

      315 Magnolia Ave Fairhope, AL 36532-2413

    • FirstBank Mortgage

      113 E 20th Ave Gulf Shores, AL 36542-3119

    • FirstBank Mortgage

      1817 West End Ave Nashville, TN 37203-2627

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been dealing with FirstBank for over a year for my grandfathers mortgage loan. My grandfather passed July 2023. We were originally told the loan would go into default, but after we signed the successor of interest form, we were then told we are responsible for the ********, back November December 2023 we spoke with the insurance company and told them that my grandfather had passed away so they told me the insurance would cancel out because he has passed away. The bank knew this so they mailed a check back in my grandfather's name. We mailed the check back to them to apply to the loan. (I can give dates if necessary)Back around November 2024, someone from the bank has reached out to me to get insurance on the home. I will get home owners insurance on the home once they send me something with my name on it, however they wont. Now, we received a letter stating ****** has a policy with American Modern. That can't be possible if he's deceased. Once again, the bank knows this and the insurance company as well. I think the insurance company is about to cancel out the policy again. I also find it weird that they raised the total loss on home with this new policy. American Modern Policy Number: ********* First Bank Loan Number: **********.I would like to be compensated for the lies and time wasted dealing with this bank. Can you all help?

      Business Response

      Date: 01/10/2025

      FirstBank is reviewing the consumers concerns and will respond directly to the customer in order to protect their privacy. 

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was applied for a mortgage loan to purchase a house and had put in a application on 3/8/23 and had my credit pull and no one response back to me at this bank, *************************** and **** text me and ************* that she will be pulling my credit and following up with me and letting me know etc.. didn't heard from her at all, And then she said let ne ask ****, I am so sorry nobody has given you an update this was on 3/24/23 *********************** still no response and I text **** no response, phone called, texted, email nothing, how you pull my credit and it drop 7 to 9 points its now 714 and no one telling me what's going on with the application am I approved are what, this will be my 4 times purchase a house, so I have good credit and a good job and asset money in my saving and checking and I have another bank account as well , if you need more information from me are anything pick up the phone call me tell me something, poor communicate and this is bad on the company, I don't understand from its been almost a month and no one is responding telling me if I am approve are what, don't pull my credit and not tell me nothing , this company very bad business very unprofessional and at least email, leave a text message, voicemail are mail me a letter , tell me something please, for god sake, I had the realtor to reach out to **** and she text him no response this guy is unbelievable , I can't believe how unprofessional he is and poor communicate, will you not call your mother, so sad, the realtor call him about a closing she had for a client and he response to that, didn't want to response to her about me, said he didn't have time to talk about it, and he will give me a called and never call me just lied to her and lie to me. I just want him to tell me what's is going on am I approved and if don't just have someone sitting waiting for weeks and no response, first bank is horrible stay away, do your research before you get involve, don't trust them, give me my point back to my credit

      Business Response

      Date: 04/13/2023

      We understand the borrower's concerns and take this matter seriously. A thorough review has been completed and in order to protect the consumer's privacy we have responded to the consumer directly. 

      Customer Answer

      Date: 04/13/2023

       
      Complaint: 19865453

      I am rejecting this response because: they didn't resolve my issue fix my credit . I will not be doing business with this company at all poor communication

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint on this mortgage company because back in November they failed to send me a statement about my escrow going up. We did have auto setup and took it off because by the time I was able to talk to someone and ask why I was overcharged they couldn't explain to much why. Again they failed to send me a statement and breakdown of the escrow going up. They have failed to contact me and everytime I call the so called manager is in a meeting how convenient Everytime I call. Our credit was hit hard with 2 missed payments and brought our score down each 58 points. Again the representative was rude and told me to take it up with my post office. Why should I do that when it was first bank who never sent me a statement of the breakdown of our escrow. But in January I did get a letter about the missed payment again they are a financial institution who are supposed to notify us of any changes to our account. They have told me to dispute the credit report which I have done and they fought it. This institution is by far the worst I have ever had to deal with. Very rude, unprofessional and they do not communicate. I would like for them to just take the missed payments off my credit report and make it right. I have also called and they can't even provide me with a statement of what we owe. They can tell me but not send me any kind of statement. I'm sorry but I work for a financial institution and yes we are supposed to provide all documentation for the customer. I don't know but this is not the way to run a business and the way they work just doesn't sit well with me. Alot of sketchy stuff they are doing.

      Business Response

      Date: 02/21/2023

      In order to protect the consumer privacy, FirstBank responded directly to the consumer by mail delivery on February 16, 2023. 

    FirstBank Mortgage is NOT a BBB Accredited Business.

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