We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Subscription Agents

Bassmaster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

This profile includes complaints for Bassmaster's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bassmaster has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bassmaster

      3500 Blue Lake Dr STE 330 Vestavia, AL 35243-1910

    • Bassmaster

      1170 Celebration Blvd Suite 200 Celebration, FL 34747

    • Bassmaster

      200 Celebration Place #900 Celebration, FL 34747

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son is on his school's fishing team in high school and they are required to obtain a Bass Masters membership to participate in the tournaments. This is his second year on this team. I paid his student membership and then a week later was charged for a reoccurring membership at a higher rate from the previous year. I called the customer service line and the representative said that this is an ongoing problem and would gladly get a check out to me. He stated that he was unable to refund the credit card used. It is now going on 6 months and I have not received a refund. I have called numerous times and it is always the same response, " we are sorry, we have escalated this to our accounting department and they will get a check out to you." As of this day I have still not received a check for the refund. I will also be looking into a lawyer to see if there is a case for a class action law suit as there are a plethora of complaints online for this same thing.

      Business Response

      Date: 05/29/2024

      A refund check has been sent and was cashed by the recipient on 5/24/24. We apologize for the delay in timing as there was a breakdown in communication between our 3rd party customer service department and accounting with this account.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/17/2023 - BASSMASTER OFFICIAL STORE - ************ ********************************************** I received an email on 4/12/2023 which looked like it was from Bass Pro Shop and that is why I ordered.I ordered $59.07 worth of products and my credit card was charged but I NEVER RECEIVED THE ORDER.I had a difficult time finding a customer service phone number. When I called on 5/1/2023 I spoke with someone named *********. He was very RUDE/NASTY and said product was shipped. He was not helpful and would not let me speak to a supervisor and hung up on me twice.VERY POOR CUSTOMER SERVICE I am very very upset about this.I put a fraud dispute with my credit card company. NEVER ORDER ONLINE!!

    Bassmaster is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.