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Business Profile

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Bassmaster

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bassmaster's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bassmaster has 3 locations, listed below.

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    • Bassmaster

      3500 Blue Lake Dr STE 330 Vestavia, AL 35243-1910

    • Bassmaster

      200 Celebration Place #900 Celebration, FL 34747

    • Bassmaster

      1170 Celebration Blvd Suite 200 Celebration, FL 34747

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son is on his school's fishing team in high school and they are required to obtain a Bass Masters membership to participate in the tournaments. This is his second year on this team. I paid his student membership and then a week later was charged for a reoccurring membership at a higher rate from the previous year. I called the customer service line and the representative said that this is an ongoing problem and would gladly get a check out to me. He stated that he was unable to refund the credit card used. It is now going on 6 months and I have not received a refund. I have called numerous times and it is always the same response, " we are sorry, we have escalated this to our accounting department and they will get a check out to you." As of this day I have still not received a check for the refund. I will also be looking into a lawyer to see if there is a case for a class action law suit as there are a plethora of complaints online for this same thing.

      Business Response

      Date: 05/29/2024

      A refund check has been sent and was cashed by the recipient on 5/24/24. We apologize for the delay in timing as there was a breakdown in communication between our 3rd party customer service department and accounting with this account.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/17/2023 - BASSMASTER OFFICIAL STORE - ************ ********************************************** I received an email on 4/12/2023 which looked like it was from Bass Pro Shop and that is why I ordered.I ordered $59.07 worth of products and my credit card was charged but I NEVER RECEIVED THE ORDER.I had a difficult time finding a customer service phone number. When I called on 5/1/2023 I spoke with someone named *********. He was very RUDE/NASTY and said product was shipped. He was not helpful and would not let me speak to a supervisor and hung up on me twice.VERY POOR CUSTOMER SERVICE I am very very upset about this.I put a fraud dispute with my credit card company. NEVER ORDER ONLINE!!

    Bassmaster is NOT a BBB Accredited Business.

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