Complaints

This profile includes complaints for M. A. Jackson Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M. A. Jackson Co.

  Vinemont, AL 35179-6031

  
• 

  M. A. Jackson Co.

  PO Box 2725 Cullman, AL 35056-2724

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company on 12/4/22 to install a garden tub in main bedroom. Due to me breaking my foot and being in a cast, they actually couldnt install until 5/31. They left holes in the wall, several jets dont work, faucets are backwards and loose. I refused to pay outstanding amount due until work was fixed. I called the company from 5/31 thru 6/30 (roughly 9 phone calls) and have had no contact, but receptionist has promised a callback - which hasnt happened.

  

  Business Response

  Date: 07/25/2023

  We at M. A. Jackson Co. pride ourselves on maintaining long-term and happy relationships with our customers. We strive hard to meet the BBB's commitment of high standards of trust ethics and integrity. M. A. Jackson Co. has followed all specifications outlined on the customer's (in mention) contract/proposals dated (12/14/22). The contract in mention was for the removal of the customer's (in mention) old tub and the installation of a new white custom installed eight-jet ***************** tub system, using customers old fixtures and installing a platform around the tub-system (with the customer's old pre-cut granite slabs, cut to fit the old tub) for [$6,585] contracted cost. We were to begin the customer's (in mention's) project around February 2023, as stated on the contract, but only after she paid her original down payment, which she never paid until February. The customer (in mention) paid on (02/07/23) with two checks (ck #**** for $1,800.) & (ck #*** for $1,000). On that same day (on 02/07/23), it was stated by the customer (in mention), to the sales representative (M. A. Jackson), that she was experiencing financial issues and would only like to receive the tub material at this time. Plus, she (the customer in mention) said, she had someone else that could possibly do the installation and complete the job. M. A. Jackson explained to her (the customer in mention) of the contract default fee's on the back of the contract, if she was to cancel out the contract, but he tried to be understanding to her medical issues, along with her financial situation and once more explained to her, when she (the customer in mention) was ready to give us back a call and we would be happy to come out and finish the project. The tub-system was purchased by M. A. Jackson Co. on (01/05/23) and delivered to the customer's (in mention) residence in February 2023, where the installation was to occur. The customer (in mention) called M. A. ********************** on (03/09/23) wanting our company to return and complete the installation of her tub-system. The customer had a current balance of [$3,785.] to complete the contracted project. The customer asked M. A. ********************** to give her a discount on the final cost. M. A. Jackson explained the details on the original contracted price and required a deposit to start the labor demo of her bathroom tub area. The customer gave a deposit check (ck# **** $1,000.] to begin the demo work. The project demo began on 4/3/23-4/723 and the installation would begin after the current jobs were completed, which then began the week of 6/1/23-6/5/23. During the demo process, it was brought to our company's attention that under her old tub there was never plumbing hooked up, possibly causing the rot she was experiencing. It was later explained to the customer when the actual install began, that the old granite would not fit as snug as it once did because of the size differences. The customer told M. A. ********************** that she (the customer in mention) had someone to paint the room and would replace the drywall chips as well. Plus, the old fixtures were to large for the new tub edge and could only fit in one location (tightly). We were to come back and complete any final installation and clean up, but the customer (in mention) was having trouble with the jets working properly and wanted them replaced. We informed her (the customer in mention) it was a manufacturing default and the company (A. S.) would need to replace them for her. M. A. Jackson Co's office manager worked back and forth with the ***************** Company to replace the jets for the customer (in mention) from 06/05/23-06/13/23. The work order from the ***************** company was approved on 06/13/23 and she was sent an email confirmation as well. The customer called into our office once again explaining that the ***************** company could not do the replacement until the front of the newly installed granite was removed first. M. A. Jackson stopped by the customer's (in mention) home to see issue, the customer paid M. A. ********************** ($1,120.) on 06/05/23 that same day. Our company then sent the installer back out to the customer's (in mention) home on 06/09/23 to remove the front granite plate, so the *****************'s work order could be preformed. Our company has been waiting for the finalization email from the ***************** company stating they had completed the replacement of the jets, so we could return to the customer's home and complete our part. The customer (in mention) called into the office and spoke with the receptionist in July and she gave the message to M. A. Jackson to call her back. M. A. Jackson has been out of state for personal affairs and tried many times in his absence to reach back out to the customer (in mention), but has had no response back. It has been a waiting game on when the ***************** company would be done with their work. Our goal is to serve every customer to best of our ability and we were trying to accomplish that. We also, encourage continuous trust for future projects.  Sincerely, M. A. Jackson 

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When writing the contract, **** told me if I would purchase a ceiling fan they would install it. After starting and doing the roof, told me I could not have a fan, the ceiling was too low. The roof leaked terribly. Had to send new guys out to re-caulk and repair. Found out the previous guys had no previous experience and was no longer with them.The screens were chewed up and had to be replaced. Cross braces to roof cut too short and at wrong angles leaving wide gaps. They new guys came out and found a way to repair. The porch comes out from my dining room. *** left it unfinished, paneling not put back properly. I bought paint and did the best I could. The ceiling is still not finished. I paid $7800 down, was to pay $16,000 on completion. When not finished, *** says I done all I can and don&#**;t know when I can get back, can you pay us what you owe today. I say no! Him or **** will you pay something. Him or **** didn&#**;t even know what I owed. Me, being the honest person I am told them my balance. I agreed to pay $14,000. *** calls **** from my house and says ************ agrees and is writing us a check for $14,000 and **** accepted. I received a letter on Sept 15 stating I&#**;m over due a balance of $2000 55 days past due when they are still not finished and repairing mistakes. I replied that how can I be 55 days overdue when they are still here and not finished. I didn&#**;t get a ceiling fan installed so that should be taken off the bill. No electrical or lumber, supplies, hardware. Plus **** excepted $14,000 instead of $16,000. I text the guys that are having to do all these repairs and sent a picture of a screen they replaced with a tear in it. He said it was manufacturer defect and they would replace it. That was Sept 20. I could go on but would like to get this stated (filed) then go from there.

  

  Business Response

  Date: 11/21/2022

  We at M. A. Jackson Co. pride ourselves on maintaining long-term and happy relationships with our customers. We strive hard to meet the BBB's commitment of high standards of trust ethics and integrity. M. A. Jackson Co. has followed all specifications outlined on the customer's (in mention) signed contract/proposal dated (03/11/22). We began the customer's (in mention's) deck (with steps & railing), screen-room and sliding door project on (07/01/22) and the job was completed on (07/18/22); with two back order pieces remaining to install, 1-piece of vinyl  and 1-piece of railing. The owner of the company sent the head foremen out to the customer's (in mention) home to address any issues she *** be having, because she had not finish paying the final balance of ($16,000.) from the signed contract. The balance is due upon completion of the installed project. He reminded the customer that her ceiling was to low and that it wouldn't be up to code to install a fan. She was to purchase the fan on her own and to his knowledge she had not purchased the fan yet. The customer (in mention) paid only a portion of the balance, she held back the rest until the issues were addressed. We wish to remind the customer she has a two year workmanship warranty, that would go into affect upon completion of her project, covering any installation we installed that *** have issues connected with the installation of her project, along with a limited lifetime warranty on all manufacturing materials if there were to have any defects. On (08/02/22) M. A. Jackson **** two installers went back out to the customer's (in mention) home to install the two back order pieces, resolved her issues of repairs and replace the manufactured defected screens. These items were addressed and completed. There was never a mention on the contract that M. A. Jackson Co. would do any painting or installing a window from Window World, in the customer's (in mention) bedroom. The customer (in mention) was mailed a friendly reminder on (09/12/22) that she stills has an outstanding 55-days past due balance of ($2,000.), now over 80-days past due. On a happier note, it was our pleasure that the customer (in mention) selected ********************** first, for the services of her home improvement project. Our goal is to serve our customers to the best of our ability, we apologize for any inconveniences or delays that were beyond our control and encourage continuous trust for future projects. Sincerely, M. A. Jackson

  

  Business Response

  Date: 03/01/2023

  As mentioned before, we at M. A. Jackson Co. pride ourselves on maintaining long-term and happy relationships with our customers. We have strived hard to meet the BBB's commitment of high standards of trust ethics and integrity. M. A. Jackson Co. followed all the specifications outlined on the customer's (in mention) signed contract/proposal dated 03/11/22 (see attached contract). We began the customer's (in mention's) deck (with steps & railing), screen-room and sliding door project on (07/01/22) and the job was completed on (07/18/22); with two back order pieces remaining to install (1-piece of vinyl  and 1-piece of railing). The owner sent the field manager out to the customer's (in mention) home to address any issues she *** be having in person, while he was there he was to collect the remaining balance of her signed contracted and finalizing her project. She new her balance was due upon completion. She wanted to purchase her own ceiling fan (as stated in the contract) and M. A. Jackson Co. would then install it, but he reminded the customer that her ceiling was to low and that it wouldn't be up to code to install any fan. Plus, to his knowledge she had not purchased any fan yet. The customer (in mention) paid only a portion of the balance on that day and she held back $2,000 stating her issues needed to be addressed and she only pay $14,000 on that day. Our company made several attempts to get back with the customer in question, but she informed the office personal she would not talk to anyone from our company except ***** (one of our installers). We wish to remind the customer she has a two year FREE workmanship warranty, that would go into affect upon completion of her project. She *** loose that part of the warranty by breaching her contract of the final payment due upon completion. It would cover any installation we installed that *** have issues connected with the workmanship installation of her project, along with a limited lifetime warranty on all manufacturing materials if there were to have any defects. On (08/02/22) M. A. Jackson Co.'s two installers went back out to the customer's (in mention) home to install the two back order pieces, resolved her issues of repairs and replace the manufactured defected screens. These items were addressed and completed. There was never a mention on the contract that M. A. Jackson Co. would do any painting or installing a window from Window World, in the customer's (in mention) bedroom. The customer (in mention) was mailed a friendly reminder on (09/12/22) that she stills had an outstanding 55-days past due balance of ($2,000.). She left messages to the office (before or after hours) continuing to insist we needed to install her fan and now repair a screen, but only wanting to see ***** (our installer). On 01/05/23 ***** (our installer) went back out to her home again and repaired her screen. She gave him only $1,000 of the balance when he was finished with the repair and she mentioned the fan still needed to be installed and would hold it back until he returned. Since that date (01/05/23), the company has tried to reach her by email, phone messages and the owner tried stopping by her home to speak with her once more in person, but she didn't answer the door (or wasn't home) and has never responded back to any of our attempts to reach her. The customer in mention has *****'s (the installer) personal cell phone number and was communicating with him in the past, but he is no longer employed by our company. We would like to settle this complaint on a happy note, it was our pleasure that the customer (in mention) selected ********************** first, for the services of her home improvement project. It would be of the best interest of the customer in mention to have us discount and we would be glad to do so, the two hours of labor installation that it would have taken our installers to install her (pre-purchased) fan, off the balance of the current contract. No where on the contract does it mention we would be installing a light, only a outlet and switch. It was never mentioned to the installers on all the occasions they were there to do her repairs of any damage to a threshold. She also forgot to mention that when our field manager (the skilled window & door man) was installing her French door (correctly I *** add) she asked him to install a window for her that Window World forgot to install in the back room and he did it Free of charge for her out of kindness and skilled knowledge of the service. Once again, it was explained to her why the fan could not be installed due to the low ceiling height not meeting up to code. Our goal is to serve our customers to the best of our ability, we apologize for any inconveniences or delays that were beyond our control and encourage continuous trust for future projects. Sincerely, M. A. Jackson

  

  Business Response

  Date: 03/14/2023

  As mentioned before (and now a third time), we at M. A. Jackson Co. pride ourselves on maintaining long-term and happy relationships with our customers. We have strived hard to meet the BBB's commitment of high standards of trust ethics and integrity. M. A. Jackson Co. followed all the specifications outlined on the customer's (in mention) signed contract/proposal dated 03/11/22 (see attached contract). We began the customer's (in mention's) deck (with steps & railing), screen-room and sliding door project on (07/01/22) and the job was completed on (07/18/22); with two back order pieces remaining to install (1-piece of vinyl  and 1-piece of railing). The owner sent the field manager out to the customer's (in mention) home to address any issues she *** be having in person, while he was there he was to collect the remaining balance of her signed contracted and finalizing her project. She new her balance was due upon completion. She wanted to purchase her own ceiling fan (as stated in the contract) and M. A. Jackson Co. would then install it, but he reminded the customer that her ceiling was to low and that it wouldn't be up to code to install any fan. Plus, to his knowledge she had not purchased any fan yet. The customer (in mention) paid only a portion of the balance on that day and she held back $2,000 stating her ************* to be addressed and she only pay $14,000 on that day. Our company made several attempts to get back with the customer in question, but she informed the office personal she would not talk to anyone from our company except ***** (one of our installers). We wish to remind the customer she has a two year FREE workmanship warranty, that would go into affect upon completion of her project. She *** loose that part of the warranty by breaching her contract of the final payment due upon completion. It would cover any installation we installed that *** have issues connected with the workmanship installation of her project, along with a limited lifetime warranty on all manufacturing materials if there were to have any defects. On (08/02/22) M. A. Jackson Co.'s two installers went back out to the customer's (in mention) home to install the two back order pieces, resolved her issues of repairs and replace the manufactured defected screens. These items were addressed and completed. There was never a mention on the contract that M. A. Jackson Co. would do any painting or installing a window from Window World, in the customer's (in mention) bedroom. The customer (in mention) was mailed a friendly reminder on (09/12/22) that she stills had an outstanding 55-days past due balance of ($2,000.). She left messages to the office (before or after hours) continuing to insist we needed to install her fan and now repair a screen, but only wanting to see ***** (our installer). On 01/05/23 ***** (our installer) went back out to her home again and repaired her screen. She gave him only $1,000 of the balance when he was finished with the repair and she mentioned the fan still needed to be installed and would hold it back until he returned. Since that date (01/05/23), the company has tried to reach her by email, phone messages and the owner tried stopping by her home to speak with her once more in person, but she didn't answer the door (or wasn't home) and has never responded back to any of our attempts to reach her. The customer in mention has *****'s (the installer) personal cell phone number and was communicating with him in the past, but he is no longer employed by our company. We would have been happy to have settled the final balance with the customer in person or over the phone, but she never returned our company phone calls. On a happy note, it was our pleasure that the customer (in mention) selected ********************** first, for the services of her home improvement project. It would be of the best interest of the customer in mention to have us discount (and we would be glad to do so), the two hours of labor installation that it would have taken our installers to install her (pre-purchased) 1-fan, off the balance of the current contract. No where on the contract does it mention we would be installing any light, only an outlet and switch. It was never mentioned to any of the installers (including *****) on all the occasions they were there to do her repairs, of any damage to a threshold. She also forgot to mention that when our field manager (the skilled window & door man) was installing her French door (correctly I *** add) she asked him to install a window for her that Window World forgot to come back and install for her in the back room and he did it Free of charge for her out of kindness and skilled knowledge of the service. Once again, it was explained to her why the fan could not be installed due to the low ceiling height not meeting up to code. If she did get someone else to install this fan, let it be know, it was not by our company due to the ceiling height was in low to pass code requirements. Our goal is to serve our customers to the BEST OF OUR ABILITY, we have apologized for any inconveniences or delays that were beyond our control, we addressed her repairs along with the manufactured defects and yet we encouraged continuous trust for future projects. Signed, M. A. Jackson