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Business Profile

Health and Wellness

ARcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for ARcare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ARcare has 2 locations, listed below.

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    • ARcare

      117 South 2 Nd Street Augusta, AR 72006

    • ARcare

      PO Box 497 Augusta, AR 72006-0497

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for the ARcare PrEP program which is a grant funded program. I was approved to see Doctors at ARcare for my medical needs for all of 2022. I had several appointments in 2022 that were covered under the program except the last appointment on October 6, 2022. I was sent a bill for this office visit in March of 2023 for $212.04.
      I called ARcare billing department to resolve the issue but got the runaround. I called the Benton, Arkansas location where I see the Doctors and was told that I was in fact covered under the program and should not have received a bill. I spoke to ******** ********* at the Benton office and was told to come in and fill out a new form because they seem to have lost my paperwork. So I went to Benton location and submitted my forms. I was told they would be given to the office manager. I never heard back from them so I had to repeatedly call to speak to ******** or the office manager who she would not name. I never spoke to an office manager or supervisor. I was told to email my paystubs to ******** to verify my income to backdate my paperwork since they lost it. I called back a few days later and was told it was taken care of only to receive another bill. Now this is June 5, 2023 I have repeatedly called. Now they won't transfer me to anyone. I have been a patient since 2019 and feel robbed of my medical care. I need to be taking my medication but I can't. I would like ARcare to acknowledge that I was approved for the program the last year being 2022 I have not been back because of this issue. I should not have to pay this bill if I know I was already in the program and they have admitted I was still in the program that ended December 2022. My last appointment was in October. Both parties know this should be covered. I just want this resolved.

      ***** ******
      Account *******
      Date of service= 10/06/2022

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