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Business Profile

Bank

First Community Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Community Bank has 13 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FIRST COMMUNITY BANK IN ARKANSAS ARE CROOKS. ON OCTOBER 03 2024 I TRIED TO MAKE MY PAYMENT ONLINE. THEIR WEBSITE WAS DOWN, THE SAME FOR OCTOBER 04 AND OCTOBER 05. I CALLED ON OCTOBER 06 AND MADE 2 PAYMENTS. THE LADY TOLD ME I WAS NOT IN DANGER OF BEING 30 DAYS PAST DUE. THEY THEN PUT A 30 DAY DEROGATORY ACCOUNT ON MY CREDIT. THEY ARE REFUSING TO REMOVE IT. I NEED THE 30 DAY LATE TAKEN OFF OF MY CREDIT PROFILE BECAUSE I PAID WITH ONLY 28 DAYS LATE.

      Business Response

      Date: 11/18/2024

      *** ********

      We have reviewed your complaint internally, and have determined that our customer service team took appropriate measures to remove the derogatory mark to your account. We apologize for any inconvenience and look forward to continuing to serve you. Please feel free to contact us at ************ if you have any additional requests.

    • Initial Complaint

      Date:06/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/01/24, I made an online payment to First Community Bank for a payment of 190.65. On 6/04/24, I was making my payment online and noticed there was a balance of $381.30., which I paid in full on 6/04/24. I contacted First Community and was told that they saw the payment was made online on 05/01/24, but it was resended due to the bank account number being incorrect. I had no previous knowledge of this information as I had not received a telephone call or voice mail from this company so I believed my payment was on time as usual. If I had known of this situation with the payment I would have paid it immediately as me jeopardizing my credit would never happen. I have had excellent credit with a 776 FICO score and at one time a 800. I have never had a late payment on any credit cards or payments on my credit report at all. I take my credit very seriously and this was no intent not to pay as I made the payment on time and it was an error entering the account number. I have never been late with this company one time. I am asking that you please mediate this for me and assist me at resolving my credit history and delete this late from my credit report. My credit score has already dropped -62 points since this has happened and credit card companies are now looking at me as a risk and lowering my credit cards. Please help me with this matter.

    • Initial Complaint

      Date:07/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a loan for a golfcart since last year with them. There is no online account you can log in. There has been just 1 letter communication from the start which had my loan number and how to pay online. If you lose that you cannot make a payment. There's no way to do autopay and no instructions how to. I have no idea how or when my payments were do but somehow I was late more than 30 days on one. I paid for 2 months on the 30th of June. I don't know which month or when or how I was late. They reported it to the credit bureau and the employee who I talked to was no help and said because it's my fault they cannot make an exception. If their systems work so against their customer I think they should at least forgive one time occurrence. Ridiculous in 2022 to not be able to log into something to see your payments or have communications about payments.

    First Community Bank is NOT a BBB Accredited Business.

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