Complaints

This profile includes complaints for I-30 Portable Buildings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  I-30 Portable Buildings

  20113 Interstate 30 Lot 4 Benton, AR 72015-8039

  
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  I-30 Portable Buildings

  6004 TP White Dr Jacksonville, AR 72076

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prepared by: ***** Tirey
  ORDER SUMMARY - CASH SALE NEW
  $6,425.00
  $6,425.00
  Felt -Roof $100.00
  2 2x3 Window $200.00
  72" Dbl Shop Blt Doors (Two 36") (Included)$0.
  Electrical Pkg Includes 4 plugs, light switch, porcelain light, wiring and 100 Amp Breaker Box w/o Main Breaker
  $690
  Misc- spray foam $1,800
  AC/Heat Unit - Wall Unit 15K BTU - Wall Unit 15K BTU. [If adding electrical package a 220v (A/C) outlet must also be added to order.]
  $2,000
  Rubberized floor w upgraded 3/4" flooring and treated bottom plate on wall.
  $4.75
  200
  $950
  220V 20 Amp Receptacle (A/C) $125.00 1 $125
  Misc. 200 amp upgrade $250
  12"Floor Joist $300
  Discount $642
  Pretax $12,198
  Tax $945.35
  Total $13,143.35
  Received $6,572
  Due $6,571.35 (Was paid upon delivery.)
  
  After some delay, the building was finally delivered on July 11, 2024. The heating/air unit that we paid to be installed would not work because it came without the wall mounted thermostat. On the unit, under the door that usually covers the controls, it reads “This unit is controlled by a wall mounted thermostat”. There are no control knobs or buttons.
  The gentleman who runs this business, *****, I think, is very nice every time I speak with him, but I still haven’t gotten any results. He said he was going to order the part, but then said he didn’t order it. He then said he was going to get the part from another building, but then said he couldn’t. Then, again, he said he was ordering the part. We still can’t work in the building because it is too hot to stay in it without air conditioning. ******* might want to think about conducting inspections on their units before they go out for delivery. Also, they should always check to make sure they are bringing the blocks they said they supply when they deliver the buildings.

  Business Response

  Date: 09/09/2024

  This is a ******* Portable Building problem not I-30 portable buildings  The contact person for this matter is ****** at ************.  This is also a manufacturer's issue and if she woukd read on the box correctly it would tell her. But after she started calling me at 11and 12 at night i am not helping her. If see doesn't stop harrassing me i will get ******* to send it to legal and they can deal with her.