Complaints

This profile includes complaints for Barra Airguns's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Barra Airguns has 2 locations, listed below.

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  Barra Airguns

  3902 E Central Ave Bentonville, AR 72712-3141

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  Barra Airguns

  11427 N Highway 59 Gravette, AR 72736-8733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an airgun (1.77 BB pistol 1911) from BarraAirguns through Tractor Supply Company (online purchase). I recieved the product on December 23rd. I immediately attempted to try it out and found that the item was defective. Specifically it would not shoot the BB's. I followed all instructions on trouble-shooting the gun and it did not address my issue. The packaging box stated that if you had any issues with their product to contact Barra directly and not take it back to Tractor Supply Company. I initiated an email and immediately got a response from Barra that they were recieving an overwhelming amount of email traffic and that they would get back to me in 4 - 5 business days. This was a computer generated correspondence. I waited the time period and made a phone call to them approximately on 2 January 2023. I did not speak to an actual person, their voicemail stated that they were either in a meeting or with another customer and that the best way to get ahold of them was to email them. I initiated a second email again stating my situation with their product. I immediately got an exact computer generated email response stating what the previous email response said. I have made more than my fair share of attempts to resolve this issue that they created. To date, I have sent three emails and two phone calls and have yet to either get a proper email response with instructions on how to fix their problem or a phone from a live human being telling me the same. I am convinced that their customer service is not up to the task of dealing with issues like mine. I would also say that their deceptive practices as to how they claim they warranty their items and yet I can't even get a replacement or a refund.

  Business Response

  Date: 02/02/2023

  Hi *****,

  I completely understand your frustration and I apologize for our failure to respond to your issue. While we were backed up with additional requests from customers the main delay in our responding to you was that you email got flagged as Spam by our software. We got a lot of spam emails and we have these filtered out of our normal inbox but the filtering is not perfect and filters out legitimate customer requests sometimes. This is in no way your fault, we normally go and check and do an audit to make sure that no customer requests get flagged but because we were behind this was not done. We have brought on a new customer service team member this week and will be making improvements and make sure that we are getting to all customer requests in a timely fashion.

  I tell you all this not to make excuses for ourselves but to let you that we do care and that we are trying to do things the right way. We still need to get better. Thank you for your excessive patience!

  My understanding is that one of our team members is working with you on getting a replacement .177 BB 1911 Pistol. Please let me know if you require anything else at this time.
  

  Customer Answer

  Date: 02/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18905116, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******* *********