We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Mercedes-Benz of Northwest Arkansas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand-new Mercedes from this dealership back in July of 2022. Days after buying the vehicle a charging port in the backseat broke. I notified them that it was broken and it tooke weeks for anyone to help me with it. I had to get the operations manager involved before anyone would assist me. I received and email frrom the manager on 8/13 telling me that they had ordered the part and it would be in the week of 8/22. A month went by and I never heard from them. At this point, I call and talk to a **** *****, he tells me that the part is in fact in and he will have a service advisor call me to set up and appointment. A man named ******* calls me and we set up an appointment for 10/18 because that is when he said he had a loaner for me. This is three month after the part breaks. I take my car to have the port installed and they text me and tell me that they do not have the part and that it will take another week. What happened to the original part? I still do not have resolution.

    Business Response

    Date: 11/01/2022

    The part on *** ********* vehicle has been installed. We believe this issue has bee resolved at this time. 

    Customer Answer

    Date: 11/02/2022



    Complaint: ********



    I am rejecting this response because:

    They called me and asked me what else needed to be done to resolve the issue. It was not only an issue with the part but also the way that I was treated by staff. I asked for an apology and for this to be escalated. They agreed and said that they would make sure it was addressed. This has not happened yet. 

     





    Sincerely,



    ******** *******

    Business Response

    Date: 11/03/2022

    We sincerely apologize for any delays or other issues *** ******* encountered during her visit with Mercedes-Benz of Northwest Arkansas. We look forward to providing excellent service in the future. 

Mercedes-Benz of Northwest Arkansas is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.