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Business Profile

Optometrist

Bentonville Eye Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** ***** had promised to exchange my frames from hard plastic to ones with adjustable nose pieces. In the process of an employee lying about my husband on his visit, we were told never to come back. If I cannot return how am I going to exchange my frames as he promised. I don't understand just a horrific act against me.

    Business Response

    Date: 02/07/2025

    Good Morning,

    We are aware of this complaint from **** ********  This situation seems to have two sides to it, unfortunately.  In regards to Bentonville Eye Care's stance on this situation.  **** ********* husband made a comment to a staff member that made her very uncomfortable in regards to immigration status last week prior to his eye exam.  At the time, the comment was taken as a possible misunderstanding, and we decided to move on from it.  When returning to the office on the 5th, another staff member reported being uncomfortable with a similar comment.  At this time, it was determined that our best course of action was to dismiss *** *** **** ******* from care at our clinic.  Their health records and prescriptions were offered at that time.  During multiple phone calls to Bentonville Eye Care over the next 24 hours, **** ******* mentioned that we promised to exchange her frame for a more comfortable one.  We have determined that it would be a challenge to have *** *** **** ******* return to our clinic to pick out a new frame.  Our compromise for this situation has been to reverse **** ********* insurance benefits that were used to purchase her glasses, and that she is welcome to take her prescription anywhere else to shop for new glasses.  The glasses had no out-of-pocket expense.  During these conversations, **** ******* mentioned that she didn't trust the recent exam done on *** ******* and would like the insurance charges reversed.  While I stand behind my professional skill and license of having performed a competent and enjoyable exam on *** *******, I am happy to reverse these charges.  We are in the process of reversing this.  After letting **** ******* know that we would reverse his charges, she mentioned that she'd like hers, from her seemingly straightforward from a month prior, reversed as well.  I am happy to reverse this exam as well.   I wish the ********* the best of luck with their future eye exams with providers outside of Bentonville Eye Care.

Bentonville Eye Care is NOT a BBB Accredited Business.

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