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Business Profile

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Roses and Teacups, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order place April 19 and 20 and still show as unfulfilled. Since they do not intend to provide the product I want an immediate refund. They have ignored all 4 emails and phone calls

  • Initial Complaint

    Date:05/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 13th and still have not received the order. Order number *****. I have tried multiple times contacting the business both by email and phone. I have left several message on the answering machine but now the mailbox is full. My credit card payment for the items I ordered was already due and paid. So I have paid for the items and still have not received them or any information from Roses and Teacups as to why I have not received the items or been refunded.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 3rd 2024, I never received a tracking email, I cannot get a hold of anyone by phone or email. Website states I'll get the items by Christmas but now it's really late, I need the items for my mom.

    Business Response

    Date: 12/27/2024

    This order contained an item that would not arrive in time for Christmas. We suggested substitution but the customer had this pattern in mind for the gift. We refunded this item and shipped the other item on the order to the customer. The customer received this item but was not happy with the pattern in which we promptly refunded this item as well and told the customer to keep the item received as an apology. Order has been totally refunded with an item sent as apology:

    ******
    Complete
    Refunded
    Fulfilled
    December 3, 2024 at 4:56 pm from Online Store

    UPS tracking number
    ******************
    Complete
    Delivered
    Delivered on
    Thursday, December 19, 2024
    Vintage Rose Porcelain Mixing Bowls Set of 3

    Refunded second item: December 20

    Refuned 1st item: Julie Wilson sent a refund notification email to Rebekah Brewer 12:40 PM

    Shipped December 17
    This order was ShippingEasy fulfilled 1 item 12:12 PM
    You sent a refund notification email to ******* ****** ***************************12:11 PM

    Customer Answer

    Date: 12/27/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However, their story is not true as per the email they sent to me. They did not respond to any of my emails or calls until after I filed a complaint. Completely unsatisfied with this company. 


    Sincerely,



    ******* ******

  • Initial Complaint

    Date:03/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a teacup and teapot bracelet on February 8, 2024. I have not received it yet. I have tried calling, emailing, customer support (which was an email I had to send) and Facebook messenger.
    No reply as of yet. I’m wondering if I was scammed.

    Business Response

    Date: 04/02/2024

    Customer did inform us she had not received her item. We researched the shipping but was not successful in finding the package. We have been in communication with the customer who had requested a full refund. We did issued the refund on the day requested.

    March 22

    You sent an order canceled email to ***** ******** ************************
    12:10 PM
    View email

    You canceled this order.
    12:10 PM

    This order was archived.
    12:10 PM

    You refunded $62.94 USD using a Mastercard ending in *****
    12:10 PM

    ***********
     
    From:
    *********************
    To:
    ***** ******

    Thu, Mar 21 at 3:46 PM

    Was the order found?  If not, I need to get a refund of $62.94 for the bracelet.

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been over a month. I ordered a couple teacups and saucers. I still have yet to receive my order. I have left several voicemails, (as they do not answer their phones), and sent emails asking for status. I have received NO response from anyone in over a month. A simple response would suffice. I am asking a full refund of the purchase price + shipping.

    Business Response

    Date: 01/19/2024

    Good afternoon,

    We have previously emailed Mr ******* letting him know of our annual holiday closure which us listed on our site that we were closed during the time he called. Also we have already refunded this order on the day he requested the refund sending an email to follow. 

    Customer Answer

    Date: 01/19/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Snowman sugar cubes from this company on November 24th and have yet to receive them. I have tried to email several times and yet no one responds. There is no response to phone calls either. I would like to receive the sugar cubes or have my money refunded. I went through Klarna pay to pay for these. The last payment is tomorrow. This is no way to run a legit business!

    Business Response

    Date: 01/05/2023

    Good morning,

    We did call this customer to inform her that there would be a delay leaving a message. We have went through the call logs and do not see a return message from her by either phone or email. They crafter has indeed completed decorating and our shipment is due in today or tomorrow. We have created a shipping label to attach to her package once they are here: ******************  We apologize for the long wait as this was beyond our control and do plan to place a free goodie in the box for her wait.

Roses and Teacups, LLC is NOT a BBB Accredited Business.

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