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Business Profile

Real Estate Investing

Upward House Buyers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Investing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been aggressively calling about property. I have not sought them out selling our property. The property is not for sale. I have blocked their number, but it doesn't stop them from calling leaving the same pre-recorded message from a guy named ***** *****. To me, it's harassment. I want them to leave me alone. I called the number back and it went to voicemail, and the call was returned with same pre-recorded message. On the website, there is no email address, or legitimate method to communicate effectively that I want all communication to cease. The property is not for sale. I look at them as merely engaging in unscrupulous and duplicitous business practices. At one time, they called me 3 times in a row within minutes. Common sense should tell them that I'm not interested if I'm not responding. The property is not for sale and I will never sell to them.

    Business Response

    Date: 11/14/2024

    This is disturbing to me.  I do not wish to harass anyone.  

    We have our office number clearly listed on our website.  If we do not answer, a voicemail can be left.  Our number can also receive texts.  I do not see any requests to be removed from our marketing lists , or we would have already done so immediately.  This is the first time hearing of this.  

    I have contacted ***** ***** and made certain that ** ****** is not in our marketing lists and will not be contacted again.  

    I apologize to ** ******.  

    Customer Answer

    Date: 11/14/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I actually call back on the number provided in the voicemail and no one answered and then when Chris returned my called he left the same pre-recorded message. I called back and got a voicemail and left a message and stated my wishes. I did not want to leave a verbal message, I wanted a written message stating I wanted communication to cease, but I couldn't find a way to do that. It's troublesome to me that I have to put up with calls like this. 

     
    I also request that any other member of my family associated with this property not be called. Remove the property all together from any consideration and correspondence. 

    Sincerely,



    ******** ******

Upward House Buyers LLC is NOT a BBB Accredited Business.

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