We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Insurance

Buffalo Insurance Agency
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Buffalo Insurance Agency's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Buffalo Insurance Agency has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I file an initial claim with the business for damages doing winter storm, however it took them up to 45 days to reach a decision, ** ***** stated we should have file the claim in adequate time. I then stated if you are denying the claim due to the time frame why did you waste time by sending an adjuster out to evaluate the building

      Business Response

      Date: 07/22/2024

      Regarding *** ********* statement, we looked back in our notes that are stored in our Agency Management System. Please see below the chronological activities that were made regarding this claim. Our responsibility is to report the claim to the insurance company in a timely manner which was done. You can see that our agency did that. It’s the company’s decision about the claim. Their determination was the amount of damage done was less than the deductible so therefore nothing was paid to the insured. I’m sorry *** ******* feels this way, but it has been documented that we did everything correctly. 

      April 4th – insured notified me that they had storm damage and were trying to decide if they were going to file a claim

      April 9th – insured notified me that they wanted to file a claim, and I sent them an email with a list of information that would be needed to file the claim

      April 22nd – received email from insured with details of the claim – claim immediately filed with company – claim acknowledgement received from company

      April 23rd – letter sent to the insured from the company setting up an inspection date of May 1st

      May 7th – letter to insured that claim inspection had been performed and report would be sent to the company for consideration

      May 31st – received notice from the company that they were denying the claim due to the damage being below deductible

      June 5th – letter to insured that claim was being denied due to damages being below deductible

       

       

      The claim was not denied for any time frame.  The company stated the amount of damage is below the insureds deductible.

      Customer Answer

      Date: 07/22/2024



      Complaint: ********



      I am rejecting this response because: 

      It continues to rain in the building and has been on going . Everytime I go to the building due to the roof leaking it began to smell like mildew. Why have insurance or pay for insurance but when you file a claim it gets denied before long it's gonna continue to rain and the building gonna be in worst shape.

      I will take this complaint to court if I have to

      Please let me know my time is valuable and important.


      Sincerely,



      **** *******

       

       

    Buffalo Insurance Agency is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.