Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Garbage Removal

Zella's Trash Service, Inc.

Reviews

This profile includes reviews for Zella's Trash Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zella's Trash Service, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1/5 stars

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromGeorge S

      Date: 10/06/2023

      1 star
      Horrible, this place will not pick up all your trash. I wanna post the video that I have the girl lied I got proof about my trash cans not being both by road very rude people broken are trash can before
    • Review fromMichael J

      Date: 08/29/2023

      1 star

      Michael J

      Date: 08/29/2023

      Very unprofessional people and very rude! Any trash company who dumps your trash in your driveway whenever you cancel service and they come pick up the cans is sorry! This company came to pick up our cans after we canceled the service and they just dumped the trash that was in the cans out in our driveway and left it! Very sorry and rude unprofessional people!

      Zella's Trash Service, Inc.

      Date: 08/31/2023

      Good morning, as it was explained over the phone, there was an overdue balance on your account when you called to cancel. We explained that the balance would need to be paid in order for us to haul the trash in the cans, but you refused to do so. The cans are our company property, however, the trash is not our responsibility until we are paid to haul it. So, whether you called pretending to be the "soon to be ex wife", the "property owner", or the "neighbor next door", we still told you that the cans would need to be empty and accessible. You had the opportunity to remove the garbage yourself, and did not do it. So we were nice enough to do it for you in order to retrieve our cans. I am sorry you feel that hauling trash for free is something that our company should do, however, most reasonable people understand that would not be a sound business practice. 

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.