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Business Profile

Online Retailer

Eze Breeze Parts Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Current Order Number ***** made on 7/25/24 for Vinyl Sheet for WIndow. Paid $65 on Discover Card and transaction was completed by EZE Breeze Parts Store.
    Received confirmation from EZE Breeze Parts Store with USPS Tracking #Tracking Number:
    ****************************** Label Created, not yet in system yet. No product has been received.
    Called company number ***** ******** numerous times (at least 6 times and left voice mail with information but received no email or phone response.

    I had a prior order with this company on 4/3/23 which was order ***** which was filled in late May 2023 after I heard from a ******* ***** via email on 5/22/23 after they said they received the material for that order.

    Business Response

    Date: 03/05/2025

    This error was first made under different management causing us to lose access to our original customer messages. Once the customer was able to reach us using our new and corrected email, we attempted to fix the original error. It was discovered that the product was never scanned properly at the USPS, but it was also never returned to us. We shipped a new order, but the  USPS did not let us know that the tracking information was incorrect. The customer reached out letting us know they never received their order, so we shipped a new product again. The product was delivered on February 28, 2025. Here is the USPS Priority Mail Tracking: ******************************

    Customer Answer

    Date: 03/06/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

Eze Breeze Parts Store is NOT a BBB Accredited Business.

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