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Business Profile

Party Facilities

The Event Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 25th
    The Event Center owned by ***** ********** 
    We rented ******* Event Center, the building that was being advertised for $50 per hour, 4 hour minimum included 2 rooms, outside area, game room. Plenty of parking. We also paid an additional $20 for a balloon swag.
    We paid the invoice June 25th, via invoice.
    We tried to view the venue before hand but ***** was pretty busy setting up her venue, as she was new to hosting, which was completely fine! We were able to pick the day that fit her schedule best, and all was well. ***** was a nice lady.
    Fast forward to August 4th we got a message from ***** saying they have had to down size due to too much overhead, which the new venue across the road seated 40, one room. We had originally guessed 20-40 showing up, so wasn’t entirely too much of a set back but with it being such a close change to the date of the shower we were okay with it.
    August 8th, I get a message that ******* Venue AC had gone out, and it was 85 degrees, and an ac company couldn’t come til the following Monday! So we were in crunch time as 2 days before the venue. ***** could not immediately refund us the $270 due to have to “request” a refund that would take 30 days. So now we are left without a venue, plus the funds to rent another venue, leaving everyone out more money, and scrambling around. This is not to bash a new business owner, but to give awareness. I don’t feel it was fair to not be refunded immediately due to their AC going out 2 days before an event. The refund has taken more than 30 days as well, to say the least…we were not pleased with our booking, much less will we do work with her again. Before renting, view the venue first, check their refund policy as getting a refund has been such a hassle.
    The refund should’ve been received by September 9th, ***** has now claimed her mom passing that she will handle when she gets back in a week or her assistant.

    Customer Answer

    Date: 10/01/2024



    Better Business Bureau:


    The business has refunded all of my money, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

The Event Center is NOT a BBB Accredited Business.

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