We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Midgard Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Crystal B

    Date: 05/06/2024

    Crystal B

    Date: 05/06/2024

    After renting from them for a year or so. I would NOT suggest anyone to rent from this place at all!! They raise rent ever 3
    months to the point my rent is almost double to what it was. And the unit price starting out is still the same! They give you some that it's based on the market but the market has not changed! So I went to close my account with them and they still made me pay for an extra month!!! So now my unit has been sitting empty for 2 months! And I'm still having to pay on it! If I don't they are sending it to collections. I've tried to talk to management but they only give an email out and just sent you to different people to talk to. They do not care about their customers at all! DO NOT RENT FROM THEM!! They are crooks!!
    Now they have sent it to collections and I only owed $185 and they sent it to collections for $241.82!!!!

    Midgard Self Storage

    Date: 05/17/2024

    At Midgard Self Storage, we take pride in providing our customers with the best possible experience while they are storing with us.

    However, as is standard practice across the storage industry, we do from time to time have to issue rate increases. These are not arbitrary increases, but they are done in response to a variety of factors such as rising costs, market rates, and site costs. In order to make this clear for our tenants, we fully explain the rate increase process in section two of our lease agreement, which our tenants sign, thereby acknowledging that they agree to and understand the terms.

    Regarding the move-out process, we do not charge tenants for an extra month unless they fail to follow our vacate policy. Prior to vacating, tenants must simply provide us with 30 days written notice to avoid being charged for an extra month.

    This requirement is outlined in section one of our lease agreement stating “This Lease is a month-to-month lease, based upon the terms and conditions set forth herein, which shall commence on the Lease Date and shall automatically renew each and every month with a subsequent renewal term beginning on the first of each month, unless written notice is given by either party at least thirty (30) days prior to the date the parties wish to terminate this Lease.” This requirement is also reiterated on signs posted around the property in the hopes of reminding tenants to submit the notice.

    The experience of our customers is our top priority, and we fully explain all of these processes in our lease in the hopes of helping facilitate that positive experience for our tenants. While we are sorry to hear that this tenant was dissatisfied, we hope that she will reach out with any questions on our policies should she choose to store with us again.

Midgard Self Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.