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Business Profile

Tool Rental

Snap-On Tools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I talked to someone at snap on about sending me a replacement of my 16 piece Screwdriver they said they were gonna send it out. Using UPS and the first time I got a delivery date and I waited around all day for only to find out that snap-on forgot to put my apartment number on it And then I got a second delivery date for this past Saturday, April 27, 2024 waited around all day for the package to never show up when he said he’ll be here at 12 and then I found out from Ups That snap-on Forgot to put my apartment number on it again. It seems like snap on playing games not wanting to get my package or replacement so you can get my package and make them put my apartment number on it. You can make it up to me seeing Snap on made me wait around two separate days all day doing nothing when I had plans so can you make it up to me and when I make it up to me I don’t get my package here because my package should be the number Priority thing it’s a warranty replacement package, but they should make it up to me some other way by sending Another tool or a gift card or something to make it up to make is bull And snap on his playing games and I talk to us snap on was **** * ****t her and I talk to her multiple times about it and she said she would handle it and fix it and it never got fixed right so I waited two days waiting for a package. They never showed up on those delivery dates from UPS so it seems like it’s not UPS’s fault and it’s snap one Fault so can you have them make it up to me someway somehow whether it means they sent me Tool to make up for another to make up for it or a gift card or something, but they need to make this up to me other than sending me the replacement tool

    Business Response

    Date: 05/09/2024

    Snap-on's Customer care team has been in touch with the customer and has provided replacement product and a gift card to him.  They have confirmed with the customer that these things were received by him on May 7, 2024.

    Customer Answer

    Date: 05/10/2024

     

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ****** thank u but u cost me money at me and my wife’s job a few Saturdays ago  that can’t back because forgot my apartment number on my package, so it was never delivered on the day. It was told to be there witch cost me and my wife about 200 buck a in work pay because of that and u think a replacement and 50 buck gift card makes up for ur mistake no it don fix it for me 

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