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Business Profile

Auto Services

Smith Lube & Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in on Thursday October 19 2023 to have my oil changed. Pulled in the bay and the workers begin changing my oil. I over heard one of them say something about more parts coming off than what should...the workers were all talking about what happened and how it could be fixed.....when my oil plug was taken out my oil pan was cracked. They called a couple places and was told it was a dealer only item. I had to call for a wrecker to have my vechile towec to the nearest dealership which is about 60 miles away and I had to pay for that and the repairs to my vehicle.. I asked them if they were going to take responsibility because they were the ones working on it and their response was no.

    Business Response

    Date: 11/14/2023

    She contacted me concerning her complaint, saying my Quick Lube guys broke her oil pan. That car is 2 years old and had never been in our shop. She was saying the guys were disrespectful. I wasn't there. I don't know how she or the guys handled themselves. 

    I called a auto dealer in Texarkana and asked if breaking the oil pan with this particular vehicle was an issue. I was told yes, it happens. It's plastic. I asked then of there was any recalls and was told no, not at this time.

    I called Ms. **** and asked what I could do to fix the situation. I wrote her a check to cover what she was out on the repair. 

    I thought the situation was taken care of. When I saw your email I called her to ask if we had not resolved this and she said she didn't file a complaint. 

    She seemed to be fine when she left with the check and apologies for her inconvenience. 

    Customer Answer

    Date: 11/14/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ****

Smith Lube & Tire is NOT a BBB Accredited Business.

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