Complaints

This profile includes complaints for Alert Alarm Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alert Alarm Systems, Inc. has 2 locations, listed below.

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  Alert Alarm Systems, Inc.

  1118 S Greenwood Ave Fort Smith, AR 72901-4134

• 

  Alert Alarm Systems, Inc.

  319 N Bloomington St Lowell, AR 72745-9136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a home over two years ago that had a perfectly good alarm system already installed. When I contacted Alert Alarm (they had monitored the house for the previous owner) they were happy to talk and showed up unannounced the next day and began messing with my system while I read through a very one sided three year contract with automatic one year renewals at what seemed to be a high monthly price. I wouldn’t sign and checked around. Apparently there are several national companies willing to do the same monitoring job for one quarter the price and without any contract. Once I informed them that I was going with someone else and asked them to release or transfer my cell modem to my new monitoring company, nobody at Alert Alarm seemed to know how to do that. Finally after numerous calls their salesman called me back and tells me the owner is willing to release my cell modem for $200. Just to be clear it’s my equipment, I owe them nothing but they will try to hold my modem hostage.

  Business Response

  Date: 12/01/2023

  The person that sent this complaint called us about a pre-existing system that was installed in the home for the former owner. The new owner that called us did not like our offerings and was choosing to utilize another company. The new owner became furious when Alert Alarms would not Release the Alert Alarm owned radio in his home so that he could use Alerts equipment to monitor his system with another provider. Alert offered to perform the work, about 1 hour of labor, to release the radio so it would be able to be utilized by another company. Alert will do this for a fee of $190.   Again- the equipment was leased by the former owner so Alert owns it. It will take Alert 1 hour to perform the work he is asking us to do. He is unwilling to purchase the leased radio or even pay the 1 hour labor fee so we can release it. 

  We are more then willing to help this person....just not for free.
  

  Customer Answer

  Date: 12/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  An attempt to claim ownership of any item left unclaimed on my property 2.5 years after closing is far beyond reasonable. I have also confirmed this is not standard practice according to SafeHomeCentral a competing security company.

  
  Sincerely,
  
  
  
  ******* *******