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Business Profile

Towing Company

Affordable Towing. LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/09/2023, I contacted Affordable Towing Fort Smith regarding a tow from 5609 Midland Blvd, Fort Smith Arkansas to my address at 145 Northridge Dr, Van Buren Arkansas. I was quoted a price of $225 for the tow. The tow driver (***** ***********) proceeded to my address to get the vehicle key. Upon arrival, ***** asked me what was wrong with the vehicle. I informed him that the relay module needed to be resoldered. ***** offered to have a look at the module which would save me the expense of having it towed. I agreed and gave ***** the vehicle keyand the module.
    On 07/11/2023, ***** informed me the module could not be repaired and if it was okay for him to order a used replacement for $150. After checking online for a used replacement part, I saw the module ranged from $90-$130. I agreed nonetheless because it was still cheaper than a tow and I was without a vehicle unable to get to work.
    On 07/18/2023, ***** informed me the part had arrived and the vehicle was ready for pickup. He also informed me the bill was approximately $588 which I disputed.
    $225 for Towing my vehicle to **** ****** Ave Fort Smith Arkansas. I was not informed of this nor did I authorize the tow.
    $150 for a vehicle diagnostic. I was not aware that by him "having a look" would cost me $150.
    The only services I agreed to were having the vehicle towed to my residence and the ordering of the replacement module.
    After 2 days of attempting to negotiate the invoice, I paid the bill and picked up the vehicle.
    After driving only 11 miles the replacement module failed. I notified Affordable Towing and they informed me a replacement module has been re-ordered and informed me a tow to my residence would be $250 from 2929 Fayetteville Rd, Van Buren Arkansas to my address (approx. 6 miles).
    I'd appreciate any assistance in resolving this matter.

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