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Average of 2 Customer Reviews
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Review fromParker M
Date: 03/17/2025
5 starsParker M
Date: 03/17/2025
Best all around heating and air company in the Greers Ferry area, you definitely get what you pay for, top notch guys! fast and knowledgeable! 11/10 highly recommend!
Greers Ferry Heating & Air
Date: 03/31/2025
Dear Mr. ******,
Thank you for your fantastic review and for trusting Greers Ferry Heat and Air with your HVAC needs! We truly appreciate your support and are grateful for the opportunity to serve you. If there's ever anything else we can do for you, please don't hesitate to reach out.
Best regards,
The GFHA TeamReview fromLarry M
Date: 03/12/2025
1 starLarry M
Date: 03/12/2025
I was charged $639.28 plus tax for a heat pump circuit board which I found out later only cost around $ 50.00. I tried to resolve the situation with owner, but he said they were in business to make money. He would not adjust the price, so I did pay the bill in full. I have used this business for almost 20 years, but I will never use them again. Apparently the new owner doesn’t care about his customers and charging a reasonable rate. I’d advise future customers to think twice before using this business and use someone else.Greers Ferry Heating & Air
Date: 03/31/2025
Dear Mr. ***,
Thank you for taking the time to share your feedback. We sincerely regret that your experience with our company did not meet your expectations. Our goal is always to provide top-quality service at fair and transparent pricing.
Before completing your repair, we provided a clear cost estimate, which you agreed to prior to our technicians performing the work. While we understand that you later found the part available online at a lower price, we want to clarify that our pricing reflects more than just the cost of the part itself. As a licensed HVAC service provider, we source parts through authorized distributors to ensure quality, reliability, and manufacturer support. Additionally, our pricing includes the cost of professional installation, labor, expertise, and a one-year warranty on both the part and our workmanship—something that online vendors do not provide.
We also want to address your concern regarding the old part. Our technicians left it with you at your request, and while we respect your choice to research pricing, we stand by our business practices and the value we provide. Furthermore, we are disappointed to hear that you have been speaking negatively about our company to other businesses, despite agreeing to the service terms and confirming that your equipment is functioning properly after the repair.
We truly appreciate your business and regret that you were dissatisfied. If there is anything we can do to further clarify our policies or assist you, please feel free to reach out. We hope you will reconsider your review, given that we delivered the service as agreed upon.
Sincerely,
The GFHA Team
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