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Business Profile

Pest Control Services

Attack Termite and Pest Control, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company attack termite and pest control located in Harrison Arkansas phone number ***** ******** made agreements with my refinance company next door lending to complete a termite inspection a treatment. This company agreed to be paid through escrow after closing. less than a week after closing I received a text message from this company stating they had not been paid. I directed them to contact next door lending a provided contact info I also directed them to contact silk title company a provided them contact info. They refused to contact them an continued with threatening text messages this was the end of December 2024 silk title contacted this company and advised them a check was in the mail an provided them with a check number. on January 9 th 2025 I received yet another text message which threatened if payment wasn’t made they would send the account to collections. I called and spoke with a manager named ****** I explained yet again that they made an agreement with next door lending an my title company an they would need to contact them to check on the whereabouts of there check. ****** then threatened me saying that if payment wasn’t received that she would place the account into collections and place a lean on my property. I advised her she needed to speak with silk title she hung up on me.

    I completely understand wanting to be paid, but the way they are threatening me instead of contacting the people they entered an agreement with is not right an if that’s how they conduct business then they shouldn’t be allowed to operate a business of any kind

    Business Response

    Date: 01/30/2025

    We were contacted by ******* ***** to do an termite inspection on his home. We did do that and as required by the state informed ******* ***** that we would have to do a termite treatment on the home. We filled out the paperwork and sent it to his lending company. The lending company contacted us stating that the treatment would have to be done before they could close the loan for *** ****** I told them that I would do it to help *** ***** get his loan closed if they could put the money in escrow to be paid to us after loan closed. We did the termite treatment on the home October 30, 2024. On December 9, 2024 he received an automated text message stating his account was past due. On December 19 he received another automated text message that his account was past due. On January 8, 2025 he received another automated text message that he was past due. He called our office and told the receptionist that he was a cop and that we could send his account collections because the contract wasn't with him. He called and talked to me and said that we needed to contact the lender and not him, I said no the contract is for your house and I would send it to collections and hung up.  A couple of days later the lender called and explained that they had sent the check to our PO Box and UPS couldn't deliver it and they were sending another one overnight. A couple of days later we received the check and we called *** ***** and said we received the check.

    Customer Answer

    Date: 01/30/2025



    Complaint: ********
     

    I am rejecting this response because: because it is not a full and accurate statement of what took place. I did in fact mention that I was a cop only to state my knowledge of the law. After a threat was made to put a lean on my property. Also I only called once I was given the information by my lender that this company would be the one they made arrangements with to complete the termite inspection under a agreement with said lending company that they would be paid through escrow after closing. This company was paid in January I closed in December. The fact of the whole matter is how rude the manager ****** was. Then let’s talk about our final conversation with ****** who said that they will treat my property again. In which I asked for that treatment to be canceled. The response I got from ****** was you will have to wait until closer to time to treat property before you can cancel?? Why is that I didn’t ask for any further treatments nor do I wish to have any further treatments done by this company due to the blatant disrespect shown by management. 



    Sincerely,



    ******* *****

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