Complaints

This profile includes complaints for Triple M Roofing & Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Triple M Roofing & Services, LLC

  Highland, AR 72542

• 

  Triple M Roofing & Services, LLC

  PO Box 995 Hardy, AR 72542-0995

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** **** ***** and I entered into an agreement, on 03/10/24, for several services to help me prepare my Hardy, AR river lot for building a cabin. Please see the included paid invoice for $2,500.00, where *** **** ***** agreed to retrieve my lot survey if available, contact and meet with Entergy to make arrangements for electricity to the building site, arrange and have a perk test done (to be paid for by owner). Meet with well driller and get estimate to drill well, present to owner for approval. Shoot elevations for building site make recommendations to owner. Meet with septic installer for estimate on septic system present to owner for approval. When owners are ready to build, we will help with design bid out entire project for owner's approval. Secure permits for project.
  
  I paid the $2,500.00 invoice to Triple M Services, LLC, with **** ***** being the General Contractor, in advance. As of today July 13,2024, the balded services above have not been completed and he advised me to cease contact with him effective today.
  
  The conflict started when I questioned the 3rd invoice received from *** **** *****. The first two came from **** *****, but the original vendor invoice was always sent to me for review. Those came from ***** ******** and ******* ************ *****  I questioned if he changed an invoice from $7,200.oo to $7,600.00.  When I questioned it, *** **** ***** immediately became offended and told me he would show me the check he paid to *********, as proof he did not change the invoice. He said he would confirm all of the vendor payments for me in a phone call about it. He had the electrician call me to confirm his invoice of $1080.00 was correct, but he never had ***** ******, from ********* to contact me. He also never provided me a copy of the check from Triple M, LLC (**** *****) to *********, for septic services performed on my lot at ** ****** ***** *** ****** ** ******
  
  *** **** ***** went silent after our conversation. On May 3rd, I asked *** ***** to please start on the elevation survey for me so we would know how high we need to build the cabin. He responded that he would get back with me.  He did not respond to requests to contact me on May 13th or May 14th.
  
  On May 15th, I inquired about why he hadn't responded.  He responded was extremely busy.  I asked again about the elevation survey, via text, and he called me. He told me he was insulted that I questioned his invoice for the septic system and if I had any further questions, I could call ********* and ask them myself. I told *** ***** that I was his customer, and he was the customer of *********, per the invoice. Any questions around what I paid and what is reflected on the invoice from Triple M, LLC (*** **** *****) should be answered by him and not *********. He told me he would not send me the canceled check to ********* as previously promised.

  I then asked him what his plan was with his unfinished work, which I have paid him to complete. He responded that 1) The Well would be done as soon as ******* ******** can get to it 2) He was going to use a neighbor's "No Rise" Certificate, as if it was my own and would provide it to my insurance company when needed. I told him I didn't want the neighbor's "No Rise" certificate unless it legally covered and named my property too. He said it was legal but would not give me a copy of it. He said he would request an Engineer to re-do it for me and it would cost me about $2,500.00. I told him I needed it done regardless. I thought this because he advised me that I needed it. I thought I needed it for flood insurance, and I needed it before I can start construction on my cabin. I even asked him for the engineer's phone#, and I agreed to call him myself. He would not give me the # and said he would call him but could not guarantee how backed up he is. (I included this text conversation for your review). The elevation survey was supposed to be completed by Triple M Services, LLC, per the paid invoice, but it was not.

  On June 2Jlh, I reached out to *** **** ***** for an update on the No RISE Certificate and the elevation survey. He did not respond. I felt like I had allowed him time to at least contact the engineer by this time.
  
  I reached out again July 1st and asked him if he was getting my messages. He did not respond, so I called him and left him a pleasant voice mail for an update. He immediately sent a text stating that he was returning $1,000.00 of my payment and will cease work on my project, per advice from his council. I thanked him and asked him to tell me when my refund had been mailed.
  
  Since **** ***** informed me that he would not be working on the project any longer, I contacted **** ********, PE, CFM, Engineer Supervisor, Arkansas Department of Agriculture, Natural Resources Division, Floodplain Management & Dam Safety. ************ She informed me that my lot was in a Zone A flood zone and a No Rise Certificate was NOT required because my lot was not in a floodway. So, *** ***** was going to have me pay for a service which was not even required.
  
  Today July 13th, 2024, no refund has been received from *** **** *****. He has had 10 postal service days to get my refund back to me. When I reached out to him for his council's phone# today, and to let him know that his check had not been received, he simply told me to stop contacting and harassing him.
  This causes me to worry that his refund promise will not be fulfilled, like his service contract was not fulfilled, before he ceased work on it.
  In order to resolve this complaint, I am requesting that Triple M Services, LLC refund me $1,000.00 as **** ***** promised, due to unfinished work in our service contract.
  
  I am also requesting proof of his bank cleared check to *********, for the Septic services on my lot. If that is not done, or the check does not equal $7,600.00, then I want an additional refund of $400.00, for the invoice mark-up. This would bring the refund total to $1,400.00.
  I have tried to resolve this with *** **** *****, over several months now, without any relief.

  (Please see complete details of complaint in attachments.)