Reviews

Review Details

• Review fromChris w

  Date: 09/26/2023

  1 star
  On June 26th 2023 I dropped off a mercery 2.5hp motor to have a full service done the choke repaired. The service manager said it would take a week to get it back because the 4th of July was coming up, a week and a half I went to check the progress and I was told they were having issues with being shorthanded with mechanics, so I waited no call for 2 weeks I went in to check I was told the service manager had quit and they would need to check because they had no idea if anything was done, so I waited again for 2 weeks went in and was told its fixed 200+ dollars and 2 months later. I took the motor to the marina where I keep my boat, a few days later I put the (supposedly) fixed motor on the boat it started but would not run if given and fuel and the impeller was not moving water, I took if off the boat and back to Trader Bills when an employee from the Hot Springs store listened to my story and said he would take it Hot Springs to insure it was done right that was another 2 weeks calling each week and stopping by the LR store to check getting mixed information each time I made contact. I contacted them today 9/26/23 to find out it was still not done, I asked to speak to a manager, I was asked if they could call me back, I said sure at this point I just want my motor back. 15-20 minutes later I received a call from Reggy (later I would find out he's the owner) he started with everything was perfect with the motor when I picked it up (in a condescending attitude) and he didn't know what I did to it after. I went through the story again, but he did care. we proceed into and argument where he insulted me and hung-up on me. 4 days shy of 3 months and more than $200 later I guess this is the service you can expect for Trader Bills. I will now take it to someone else and spend more time and money. The thing is it should have been a simple job things happen I understand that, but they made no attempt with customer service.