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Business Profile

Magazine Distributors

George Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up to purchase a magazine from them once a month for $157.50 each. On 9-30-23 I was billed and never received the magazine. My account said it was backordered when I checked for the delivery status since I recently had another issue with this company as well. The first issue I called them, sent them a message on their website, along with three emails and they never got back with me on that issue until I said I was going to file a complaint. This issue the same thing happened, I sent them a message on their website, and emailed them three different times over several weeks and they never responded. I do not feel valued as a customer paying $157.50 for a magazine so I canceled my subscription and want a full refund! I also filed a dispute with my credit card company as well.

    Business Response

    Date: 10/25/2023

    Customer Order Cancelled, and order charge was refunded, 10/25/2023

    Customer Answer

    Date: 10/25/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If the company would have responded to me as quickly as they did to the BBB I would still be a customer



    Sincerely,



    **** *********

George Magazine is NOT a BBB Accredited Business.

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