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Business Profile

Bank

First Arkansas Bank & Trust

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Arkansas Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Arkansas Bank & Trust has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank issued my credit card and i try to use it and it gets declined. I call them and i get transferred to a different dept and they never answer. I am never late and keep it paid off but its annoying it get declined then they wont help me!

      Business Response

      Date: 12/16/2024

      We apologize for any issues you experienced with our customer service department; the management of the customer service area has been made aware of your experience and has addressed this with the staff involved.

      Cards Assets reviewed the declined transactions on your card ending 1075. Those transactions for the merchants ** ******* ***** and ************, hit certain thresholds where, for your protections as well as Card Asset’s, the merchants should have submitted the 3-digit security code from the back of your card when they submitted the transactions. However, the 3-digit code was not submitted with those transaction attempts. Therefore, the transactions were declined.

      If you have any questions, please do not hesitate to reach out to me via the email address below. Sincerely,

      *** *******

      AVP, Collections and Fraud Manager

      (Please see the attached letter to *** ****** in response to his complaint.)  

    First Arkansas Bank & Trust is NOT a BBB Accredited Business.

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