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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my Planet fitness for months . I moved from Arkansas to Texas . My initial plan was to just transfer so when I went to my home club which is in Jacksonville , Ar I asked could I transfer clubs , they told me I would have to do it with the location I was transferring to . When I got back home to Texas I went to the nearest planet fitness and they said it would have to be with my home location. So I called my home location and received no answer . At that point I was fed up and decided to just cancel . Online it says I have to email so I did , I got an automated generated letter saying to reach out to your home gym . The next time I went back to Arkansas I went there and after me showing them what had been sent to me , they said I would need to email the same people to get my membership canceled . I did that again and got the same generated email . In the process of all of this , I’m still being charged . Today was the last straw , they tried to pull money out of my account AGAIN. I called billing , and they told me they are a 3rd party and couldn’t do anything , when I ask to speak to a manager , they called the District Manager and told me I would have to send in a certified letter stating I wanted to cancel . My contract is over . I am not taking time out of my day to mail off a certified letter , and it could take weeks even months for them to receive it , and in the mean time I am still being charged I want my account CANCELLED!! And very penny back since my first attempt of cancelling end December / January

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