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Business Profile

Cell Phone Repair

Cell Phone Station, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my phone to have screen replaced and within a week was broken again. It was not dropped! As she continued to tell me. Said she would knock if 10$ off if 250.!! I also purchased a 15 foot drop case and screen protector. Was told to bring it in ( drove 30 miles) to see if it was a faulty screen, then was told it was dropped. I said no she said it could have gotten broken from your purse.
    Very in willing to help me, was very rude about how I carried my phone ! I’m 58 years old I know how to carry it!! I would like to just have the screen replaced at no charge. Was also told we do buy phones well of course you do this is an I phone primacy, not even a year old . Please help me or advise me what to do. No manager was available.

    Business Response

    Date: 08/22/2024

    I am sorry you had a bad experience. We do have 30 days warranty on the screens we fix as long as they don't have cracks or scratches. Sometimes damages to the Lcd caused by impacts may not transfer on the top glass. Therefore the customer believes there are no visible damages to the glass so it should be under warranty. I was told by my collogue that the Lcd of your phone was damaged internally. I understand your frustration and I am willing to help you with this problem. Instead of charging you another $200 for the repair I will do it for $100 plus tax. If you are satisfied with this please come back to the store and we will replace your screen again. Thank you. 

Cell Phone Station, LLC is NOT a BBB Accredited Business.

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