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Business Profile

Denture Center

DDS Dentures + Implant Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: June 13, 2024
    The amount that I paid to the business: $1138.00
    What the business committed to provide you: Regular dentures for the top and bottom teeth.
    The nature of the dispute is, that I have been working with DDS Dentures + Implant Solutions for 6 months to provide me with a perfect dental job, and they have not done so. I have been traveling an hour multiple times a month for the last 6 months for them to do their job with correcting their mistakes of my regular dentures. They were too big, they broke multiple times, they were very spaced out, continued falling out of my mouth during fitting, the lab continued to break the molds and place blame on the 3rd party company that they were currently using. I tried my best to continue working with them over these last 6 months, but they have shown me that their workmanship is not up to pare, and that I am not valued as a new customer. I was stated that I would receive a full refund, and now no one will answer any of my calls, nor return any calls. I am stressed because I was stated that I would receive a full refund of the $1138.00 in November, and I am still waiting. My self-esteem has dropped because I have no teeth. This has lead to a range of negative emotions, including anxiety, depression, anger, and denial. Also this has caused me self-image issues, social anxiety, and negative body image. I have speech impediment when trying to communicate with others, I cannot chew food properly, so I eat less and now a lot of soft foods, which leads to inadequate nutrition.

    Business Response

    Date: 12/30/2024

    Patient ***** ***** was seen in our office for extractions and flex based partials. The extractions were completed on 6/13/2024. Impressions were taken and sent to an outside lab. The lab lost those impressions. New impressions were taken on 8/6/24. The lab requested new impressions and more were taken on 8/16/24 and sent to the outside lab. The lab requested new impressions again. New impressions were taken on 9/13/2024. The lab never sent the partials. We fired the lab and got a new lab hired. ***** ***** was contacted and came in on 11/12/2024. At that time ***** told us that she just wanted her money back. A refund request was issued to our corporate office. A refund is being sent to ***** ***** at ** *** ***, Parkin, AR 72373. The matter is considered closed by our office.

    Customer Answer

    Date: 01/04/2025



    Complaint: ********



    I am rejecting this response because: I have not received any form for refund from DDS+ Affordable Dentures and Implants. Also, what is the date that the refund check was time stamped to be sent to my ** *** ***, Parkin, AR 72373.



    Sincerely,



    ***** *****

DDS Dentures + Implant Solutions is NOT a BBB Accredited Business.

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