Reviews

This profile includes reviews for Gamble Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gamble Home Furnishings

  5036 Highway 49 N Jonesboro, AR 72401

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  Gamble Home Furnishings

  24 County Road 912 Brookland, AR 72417-9041

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  Gamble Home Furnishings

  2206 E Highland Dr Ste 310 Jonesboro, AR 72401-6108

Review Details

• Review fromSandie L.

  Date: 01/26/2025

  1 star

  Sandie L.

  Date: 01/26/2025

  This is a horrible store! They advertise Lazyboy recliners for $299 and will even show you two chairs, but then the "check" to see if they have one in the warehouse, or if they can just sell you the one in the showroom. When they return to you, all of a sudden they've made mistake and the chair is actually $399. When you say, well, I want to buy one of the $299 Lazyboys, they act like they hadn't heard of that sale price.

  Gamble Home Furnishings

  Date: 02/03/2025

  Hi!
  We do recall you coming to our showroom and working with our RSA. There seemed to be a bit of confusion regarding the $299 La-Z-Boy recliners. Our RSA did ask you for details regarding the advertisement you mentioned so she could hunt down the information for you, but you were unable or unwilling to provide it. I am happy that you have left this review, however, so I am able to clear up this misunderstanding.
  We do currently have a billboard advertising a $299 La-Z-Boy recliner, which we are MORE than happy to honor. Our RSA seemed to have missed the memo at the time (She had been out when it was put up!) but is now aware. Should you come in to purchase one and find that we are out of stock, ordering is an option!
  I understand your frustration and I apologize for the confusion. I hope I’ve cleared up this misunderstanding. Please do not hesitate to give us a call with any questions!

• Review fromFrancis W

  Date: 01/23/2025

  1 star

  Francis W

  Date: 01/23/2025

  Evidently Gamble Home Furnishings do not know about the buyer remorse law. Delray told me I could not cancel my order on furniture. I explained the buyers remorse law and she never hear of it! I order late afternoon, called the next morning, to cancel and then went to the store. She wouldn't let me speak with owner, Chris ****** of store. I called and left a message for him to return my call. He would not return my call. Evidently they didn't order furniture but charged my credit card $326.41. I did not authorize the Charge. I did not receive anything from them, except a big problem! I have been a business owner and in sales most of my life, Buyers remorse law give the customer 3 days to change their mind when a purchase is made.
  I would not recommend Gambles Furniture at all, unless you want to get bullied and push around. There are other furniture stores that are happy to work with you, with wonderful customer service. I had to put at least one star rating, but my true rating is 0.
  Francis **** 

  Gamble Home Furnishings

  Date: 01/27/2025

  Hello Francis,
  Thank you for your feedback. There are some additional details I would like to add in order to clarify the situation. I’m sorry you feel that the owner would not return your call. As I’m sure you can understand (as the owner of a business yourself), he is not always in the store or in office. He is quite often on the road on business, and at such times leaves the handling of details such as this to our very capable staff. This instance was no exception.
  Regarding the Buyer’s Remorse Law: I encourage you to do a bit more research on the topic, as it does not apply in this case, which is likely why our salespeople are not familiar. I’m sure you can also understand that our salespeople are not trained in consumer law, and we do not expect them to be familiar with all legal rules that do not pertain to them. The rule which you are referring to gives a consumer three days to cancel certain sales made at their home, workplace, dormitory, or at a seller’s temporary location, like a hotel or motel room, convention center, fairground, or restaurant. It does not, however, cover sales made after completing negotiations at the seller’s permanent place of business, where the seller regularly sells the goods or services purchased.
  Your review also states: “Evidently they didn't order furniture but charged my credit card $326.41. I did not authorize the Charge.” However, we did, in fact, order your product and you did authorize the charge when signing the terms on your invoice that your salesperson went over with you on the day of purchase.
  Our standard procedure is to process orders immediately and some of our manufacturers ship same day if the product is available, which is the reason for our “no refund, all sales final” policy. We find most of our customers would like their product to arrive as soon as possible, so we do everything we can to make that happen. Unfortunately, in some cases, customers change their mind, and the manufacturer has already processed for shipping. We are unable to return this product to the manufacturer and we have no choice but to keep this excess product and pay all associated costs. This is why we charge a restock fee to cancel these orders. Our terms regarding cancellation and restock fees are clear, bold, and not hidden whatsoever on the paperwork for customers to view, read, and sign before their order is confirmed and placed. Which is exactly what happened in your case.
  As you can see, this was not a case of bullying at all, but simply a case of our staff following and enforcing our processes and policies that you, as the consumer, agreed to upon purchase.
  We value you, as we do all our customers, and hope this helps to clarify the situation.