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Business Profile

Medical Service Organization

Clinical Neuropsych and Associates, PA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this neuropsychologist, *** ****** ******** on November 24th, 2024. I have reached out atleast 70 times in attempt to get my records sent to my doctors. My Family doctor, ***** ******** has also tried to reach out them to with no luck.

    Business Response

    Date: 04/28/2025

    I am in receipt of the complaint from patient *** ****** *********. *** ********* was not assessed on November 24th, 2024; as that is a Sunday and my clinic is not open on Sunday's. Patient was seen on Monday November 1st 2024. As a neuropsych provider my patient's are referred from their primary care or specialty providers due to significant cognitive and psychological symptoms. The combination of these symptoms can certainly adversely impact patient's perception. This clinic has had a receptionist up front since May 2024 and prior to that the office manager answers/responds to patient calls, questions, and concerns. There is no record of 70 attempts made by any patient in the 24 year history of this clinic. The patient is also given my personal email with instructions to not hesitate to contact me if there are any concerns, questions, etc. No email was every sent/received. Following assessment the patient was given extensive feedback face to face with regards to findings, treatment options/interventions. To my knowledge; as soon as the patient's primary care provider reached out to this clinic - the patient's report was sent/re-sent last week. I humbly apologize for any inconvienance caused by the delay in transcription and regret the patient felt the need to reach out to BBB. 

    Respectfully Submitted, 

    *** *** ******** ****

    Clinical Neuropsych and Assoc

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