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Business Profile

Rental Furniture

Payless Furniture & Appliances
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Payless Furniture & Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

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Payless Furniture & Appliances has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not EVER use Payless Furniture and Appliance in Paragould! They brought out a fridge Saturday...it wasn't the one that I picked out, got it stuck in the back door and my husband had to help them get it unstuck... ruined our back door and now we have to replace it. I went up there this morning for a refund of my money and they told me they couldn't do it because since my husband touched it, we were liable for the damage to the fridge. When I asked to see the "damage", I was told that they would send me pictures of it instead of letting me see it myself. This is the worst place I have ever dealt with!!! I don't recommend anyone go there!!!!

      Business Response

      Date: 06/28/2023

      The refrigerator that was delivered was the correct one that the customer picked out in the store and was verified by the agreement paperwork that the customer signed. The customer’s spouse intervened in the delivery process at the protest of our technicians and damaged the refrigerator. The customer then wanted to return the refrigerator which was significantly damaged. We did allow her to return the refrigerator that she damaged, and the only amount that was not refunded was the $20 agreement/paperwork fee which is non-refundable.

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