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Business Profile

Gas Station

Lipscomb Oil Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for Lipscomb Oil Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      I never stated to anyone I only bought less than 2 gallons of gasoline. I did report to ***** about a week and a half or so, once the mechanic told me what the problem was that's when a I contacted ***** headquarters . Then come to find out that someone from Lipscomb was closing out the complaints and lying by saying the issue was resolved when it wasn't.

      I sent in proof of gas purchases and estimate as initially requested. As far as other complaints I know some personally that purchased their gas during that same period and everyone's car doing the same thing they also found out their gas was contaminated. The *****s in question were in **** ******* ******** and ********** **.

      I am only guilty of telling the truth. I have not reason to try to defame or spread lies about any person or company. You all are Guilty of not being a responsible business owner and being rude with customers when there is a complaints.

      It was over a month when Dept. Of Agriculture cam out to test. As I was told by the agency that since so much time had passed that it was going to be a good possibility that it wasn't going to show anything.

      Also, ******/Lipscomboil is guilty of damaging customers vehicles and causing us costly repairs. While they lie and say they never had complaints. Nothings perfect neither was your fuel during the 7th to the 10th of October 2024.

       



      Sincerely,



      ******* ******

      Business Response

      Date: 01/17/2025

      **** ****** claims to have purchased less than two gallons of fuel from our facility on 10/8/24.  She did not report the "contaminated" fuel to us until 10/24/24, some 16 days later.  She has presented NO proof that any "damage" to her car was caused by our fuel.  We have had no other complaints at this station.  The Mississippi Department of Agriculture performed a site inspection and tested all fuel.  They found NO evidence of any "contaminated" fuel.  

      In short, *** ****** has repeatedly provided false information related to ******** ******* *******.  She is guilty of defaming Lipscomb Oil Company, and is guilty of distributing libelous content to various parties. Her allegations should be dismissed by the BBB.  

      Thank you.

      Business Response

      Date: 02/03/2025

      Dear Madam or Sir:

      I provided a response for Lipscomb Oil Company on 1/17/25.  As stated in that response, *** ******** claims are baseless to the point of being fraudulent.  She claims to have purchased less than 2 gallons ($5.00, per her receipt) of fuel on 10/8/24 from Lipscomb's station.  It was not until 16 days later, on 10/24/24 that she notified Lipscomb of "damage" to her car.  She has provided NO proof of damage to her car, period.  She has certainly provided NO proof that the miniscule amount of fuel she purchased from Lipscomb was the cause of any such damage.

      I request that you immediately dismiss these baseless, defamatory claims being made by *** *******

       

      Sincerely,

      ***** ******* 

      Customer Answer

      Date: 02/10/2025



      Complaint: ********



      I am rejecting this response because: Lipscomb Oil Company is not being truthful  Everything I have said in my complaint is one hundred percent true. I purchased gas several times the week of October 7, 2024 from *****, in which I purchased more than a said 2 gallons of gas. ( I never told anyone I bought 2 gallons). After sending in proof of purchase and a copy of repair estimate the company decides to come up with excuses and say things like I am making up a fraudulent claim because they are not accepting responsibility for their product. Also, making threats to sue me because of their faulty product.

      Since I don't see this matter being resolved. This matter can be closed with no resolution. 



      Sincerely,



      ******* ******

    Lipscomb Oil Company is NOT a BBB Accredited Business.

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