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Business Profile

Apartments

Metropolitan Village

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have applied to these apartments months ago. Every time I call I either don't receive an answer or I'm told the same excuse. I have had to turn in the same paperwork numerous times. They can't keep anyone in the office. It's always someone new who can't seem to give me any information on my status. For the last 3 months I have been told that they are waiting on compliance to finish my paperwork or that it's pending in order for me to know the amount of my rent before I can sign my lease. In the meantime, my children and I are are sleeping on my sisters couch due to them promising this would be resolved months ago. I currently have a few weeks to find my children and I somewhere to stay due to my sister moving out of state. Hopefully, this issue can get resolved with these apartments, so we can stay somewhere income based instead of me having to move somewhere paying full rent on a limited budget.

    Business Response

    Date: 04/24/2024

    Due to a change in management, there have been some delays at the
    property. We are now working diligently to get our units turned so that we may
    place applicants. We have **** ********* file in hand and will be reaching out
    to **** ******* as soon as there is a unit available.

Metropolitan Village is NOT a BBB Accredited Business.

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