Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I filed a repair with my home warranty for my fridge that had stopped cooling. They sent central-ark appliances (CAA) to look at it, and after CAA reported that it had a bad compressor, my warranty company said I'd need to buy a new fridge. They only offered me ~$900 though, and a new 30cu ft fridge like ours is more like 4500+. So I opted to put that money towards having CAA go ahead and repair the unit, which they told me would be around $1200 or so. Long story short, after paying CAA almost $1400 and a month and a half of time waiting to get it repaired, I've got nothing to show for it except burns on my new floor from where they dripped flux onto it during the attempted repair, countless hours of time wasted, and a still broken fridge. I ultimately had to buy a new fridge due to difficult communication with CAA and a lack of time to continue pursuing a acceptable outcome. I had hoped they'd work a little harder to keep our continued business, but I think they've got enough "easier" work, or are too busy.

  

  Business Response

  Date: 05/31/2023

  This is ****** ******** replying, as ***** is not available at this time. ****** *****r is correct in his statements, they are true. ***** was communicating with ****** regarding the refrigerator for an extended period of time. ***** was under the impression that ****** was going to locate a new cabinet for his refrigerator, and I think the conversation was just not followed up on. ***** stated he was waiting to hear back from ****** and vice versa. We are not too busy to take care of people, as that is the reason we are here. I, ******, will give ****** a full refund for what he paid to repair his refrigerator. The amount is $1338.39 and I, ******, will mail it immediately. My apologies to Mr. ******.

  Customer Answer

  Date: 06/05/2023

  
  
  Better Business Bureau:
  

  I am pleased with this resolution, and sorry it went this way. I am sure that this was a fluke of bad luck and miscommunication. ***** seemed like a nice guy, but this turned into a really bad situation with a big family like ours not having our fridge for so long. The burnt floor was a little upsetting since the floor was new. There was a breakdown in communication, and after hitting a wall a few times, I simply had to move on. With this resolution, I have no hard feelings against CAA, and wish them the best. ******, thank you for a quick and fair resolution.

   

  
  
  I have reviewed the response made by the business in reference to complaint ID 20086207, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******