Complaints

This profile includes complaints for Donnie's Foreign Car Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Donnie's Foreign Car Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Donnie's Foreign Car Service

  104 Markham Park Dr Little Rock, AR 72211-2728

• 

  Donnie's Foreign Car Service

  24301 Chenal Pkwy Little Rock, AR 72223-5838

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/24/2024 I paid ******'s Foreign car services 2,520.58 to repair 3 things;
  Right control arm
  Sensor replacement for temp
  Rear brakes.
  I was double charged on all 3 repairs. A friend of mine used "All Data" which is the repair shop database that mechanics use to show how long a job takes. ****** admitted to me being overcharged but would not provide a refund. Also my car continued to run hot after the sensor was fixed. I immediately took my car back to shop and they told me that it was now the thermostat after they assured me that it was only the sensor. I had previously purchased the thermostat from Mercedes Benz dealership. I was told to return thermostat for a refund because it was only a sensor issue. ****** told me that I had to pay an additional $800 to fix it again. I told him that I should not be responsible for additional charges when the problem was never fixed. I told ****** that I was owed a refund because he double charged for labor hours according to the "All Data" database that he uses. He refused and threatened to call the cops. He said that we were "even" since he replaced the thermostat. I was targeted and overcharged being a Black female that does not know much about cars and repair. I believe that I am owed a full refund.

  Business Response

  Date: 09/09/2024

  To whom this may concern, apologies on the delayed response. 
  

  We (*******) have already taken the measures to resolve this concern. ****** and *** ***** agreed on a $30 difference for customer pay to install the thermostat. We took accountability for the over charge of labor hours done by the young black female advisor over her ticket at the time.

  The original ‘incorrect’ total was $2,520.58 which included expansion tank with sensor, Right side lower control arm and rear brake job. 
  The New ‘corrected’ invoice total was $2,549.91. That confirms the $30 difference *** ***** and ****** agreed on in person the day before replacement. 
  

  the only reason ****** mentioned to call the police was to deescalate the situation between Himself and a family friend that attended pick up with *** *****. The reason for the heated discussion was due to the customer pay difference she agreed to the day before and left content knowing she’d only be out 30$ to correct. 

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of July 2023, I took my 2014 Audi Q5 to be serviced at Donnie's Foreign Car Service. We received a call explaining that the issue with my vehicle was the oil separator, and that it needed to be replaced/serviced. We trusted them and agreed, with the understanding it would fix the symptoms of rough idling and stalling my car had been displaying. It was a big job, and my total bill was $3900 dollars, also adding a new water pump and servicing the radiator as well.
  
  A few days later, we received a call that my car was complete and ready to pick up. I was excited to get it back, hoping that everything would run like new. I get less than a mile down the road from the shop, and the check engine light comes back on. I returned my car the very next day, and the tech made some additional "adjustments." I pick up my car for the second time, and drive it for two or three days, and the problem with stalling and rough idling returns. We take it back a third time, and they quote me a new problem for $1100 dollars- the high pressure fuel pump was the diagnosis. (?!?!) At this point, we asked to speak to the owner, Donnie, who was out for the week. When he returned, my husband called and spoke to him, he apologized and seemed willing to resolve the problem. We brought the car back in for the fourth time, and they replaced the high pressure fuel pump. They STILL charged me, after all the going back and forth for a month, including missing some work during all this pick up/drop off. I spent a ton of money on labor and parts with them, for something that didn't even fix my car. I'm just not sure of the quality of "specialty knowledge" Donnie's Foreign Car advertises. The oil separator was a misdiagnosis, and I am requesting a portion of my funds for that be returned to me. I would not have agreed to do that job if I knew it wouldn't fix the initial problem like we were told.

  Business Response

  Date: 08/18/2023

  Donnie *** ******

  Business Response

  Date: 08/18/2023

  Clayton ******; Audi Vehicle came in with complaints of hard to start and stalling at startup, when started will not idle correctly, and losing coolant. Vehicle was setting dtcs for a lean running condition upon diagnosis Found excessive vacuum in the crankcase causing the idling and stalling upon start up issue. Found oil separator/pcv to be faulty and coolant leaks coming from water pump and a coolant pipe. Vehicle did return shortly after leaving with a check engine light on due to the intake runners being mis-aligned from the repair, we repositioned the runners and test drove vehicle again making sure no other dtcs would be set at no charge to customer. Vehicle returned a few days later with an intermittent long cranking issue in which the vehicle would crank for a while Before it would start. Technician found once vehicle sat for a while the high pressure fuel pump would take longer than usual to build enough pressure for engine to start. This issue was a separate concern from the original customer complaint, however we diagnosed and replaced the fuel pump at no labor costs to the customer only asking the customer to pay for the part.

  We did not put any unnecessary parts on this car.

  These cars are known for these problems if you read on forums you will see multiple coolant leaks issues, oil separators issues, fuel pump issues. Audi and VW have all of these problems. Some are difficult to diagnose some are slam dunks. Mr ******s car was diagnosed correctly from the start and fixed his coolant leaks and his idle problem. Yes it did return with another issue and we only charged customer with my cost on the part and “No Labor “ which was over $300 . 

  There is nothing he did not need , I’m sorry he feels that way and this car will continue to have coolant failures due to plastic pipes and age of car. We see these every day same problems over and over. I see no reason for us to give back money on what his car needed. It had multiple problems and yes they are expensive and that is what people get when they buy an Audi! 

  Thanks Donnie

  Business Response

  Date: 08/18/2023

  ******* ******; Audi Vehicle came in with complaints of hard to start and stalling at startup, when started will not idle correctly, and losing coolant. Vehicle was setting dtcs for a lean running condition upon diagnosis Found excessive vacuum in the crankcase causing the idling and stalling upon start up issue. Found oil separator/pcv to be faulty and coolant leaks coming from water pump and a coolant pipe. Vehicle did return shortly after leaving with a check engine light on due to the intake runners being mis-aligned from the repair, we repositioned the runners and test drove vehicle again making sure no other dtcs would be set at no charge to customer. Vehicle returned a few days later with an intermittent long cranking issue in which the vehicle would crank for a while Before it would start. Technician found once vehicle sat for a while the high pressure fuel pump would take longer than usual to build enough pressure for engine to start. This issue was a separate concern from the original customer complaint, however we diagnosed and replaced the fuel pump at no labor costs to the customer only asking the customer to pay for the part.

  We did not put any unnecessary parts on this car.

  These cars are known for these problems if you read on forums you will see multiple coolant leaks issues, oil separators issues, fuel pump issues. Audi and VW have all of these problems. Some are difficult to diagnose some are slam dunks. Mr ******s car was diagnosed correctly from the start and fixed his coolant leaks and his idle problem. Yes it did return with another issue and we only charged customer with my cost on the part and “No Labor “ which was over $300 . 

  There is nothing he did not need , I’m sorry he feels that way and this car will continue to have coolant failures due to plastic pipes and age of car. We see these every day same problems over and over. I see no reason for us to give back money on what his car needed. It had multiple problems and yes they are expensive and that is what people get when they buy an Audi! 

  Thanks Donnie